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White Screen when creating a new file

New Here ,
Dec 01, 2019

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When i make a new file, no matter how much i draw onto it, its just a blank, white sheet. Even if i zoom out, its always there. Ive tried to uninstall and reinstall it and nothing has worked. I only got the Adobe Creative Suite yesterday, but have had a free, older version of Flash from 2004, please help.

 

Alfie

 
 
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Download and install, Error, How to, Product issue, Timeline

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White Screen when creating a new file

New Here ,
Dec 01, 2019

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When i make a new file, no matter how much i draw onto it, its just a blank, white sheet. Even if i zoom out, its always there. Ive tried to uninstall and reinstall it and nothing has worked. I only got the Adobe Creative Suite yesterday, but have had a free, older version of Flash from 2004, please help.

 

Alfie

 
 
TOPICS
Download and install, Error, How to, Product issue, Timeline

Views

264

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Dec 01, 2019 0
Participant ,
Dec 02, 2019

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Are your Windows & GPU drivers up to date? Someone on another thread found that updating drivers sorted the issue for them.

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Dec 02, 2019 0
New Here ,
Dec 02, 2019

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Hello, I believe my graphics drivers are up to date, sorry, but thank you anyway

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Dec 02, 2019 0
Preran LATEST
Adobe Employee ,
Dec 06, 2019

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If you are still looking for assistance, I suggest getting in touch with our tech support team using this link https://adobe.ly/2WYE62m

 

Thanks,

Preran

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Dec 06, 2019 0