Adobe Audition wont open

Report · Apr 27, 2022

Hi,

I recintly updated my computer with new video card (Nvidia Gforce GTX 1050ti) and more ram. Now Adobe Audition will not start. I see lots of posts about this but NO solutions?? Audition pops up in my menue bar but will not open. I tried installing 22.3, 14.4 and even 12.1.5 but none of them are working. I pay alot of money for sofware I cant use right now. Its so frustrating. Can anyone HELP? Thanks so much

I have PC AMD Ryzen 7 1700x 8 core processor 3.40 GHZ 64.0 GB ram, 64 bit operating system 64x processor running on Windos 10 Pro os build 19044.1645

Report · Apr 27, 2022

Whenever Audition even attempts to start, it creats a Log file. If it fails to start then it creates a crash log. To find out more about this, visit Audition crashed - now what? and locate, copy and paste the crash log content into this thread initially, just in case it's something obvious.

Report · Apr 27, 2022

Hi!

Thank you for replying and sending me the link. Unfortunately, that link does not explain how to copy and paste crash report? Could you please help me understand how to do that? Right now it just pops into my menue bar and freezes so I am not given the opportuntiy to generate a crash report or even open the software.

Thanks so much.

Report · Apr 27, 2022

ok sorry I see your instructions to find the crash report. I am trying to do that now

Report · Apr 27, 2022

Here is the log file. CAn you help?

log file created: 4/27/2022 10:32:02 AM

-----------------------------------------

Ticks = 0 <17452> <AuLog.Startup> <5> Begin startup sequence

Ticks = 1297 <17452> <AuLog.Startup> <5> Initializing XML Loader

Ticks = 1313 <17452> <AuLog.Startup> <5> Initializing Application Settings

Ticks = 1563 <17452> <AuLog.Startup> <5> Application: Audition

Ticks = 1563 <17452> <AuLog.Startup> <5> Version: 22.3.0

Ticks = 1563 <17452> <AuLog.Startup> <5> Build: 60

Ticks = 1578 <17452> <AuLog.Startup> <5> AuUI initialization sequence started...

Ticks = 1578 <17452> <AuLog.Startup> <5> Initializing Crash Recovery

Ticks = 1610 <17452> <AuLog.Startup> <5> Previous Crash Detected!!!

Ticks = 14672 <17452> <AuLog.Startup> <5> Initializing dvaaudiodsp

Ticks = 14672 <17452> <AuLog.Startup> <5> Initializing AuMediaCoreSupport

Ticks = 14672 <17452> <AuLog.Initializer> <5> Initialized dvacore::locale

Ticks = 14688 <17452> <AuLog.Initializer> <5> Initialized dvacore::commands::debug

Ticks = 14688 <17452> <AuLog.Initializer> <5> Initialized dvacore::commands::test

Ticks = 14688 <17452> <AuLog.Initializer> <5> Initialized dvacore::debug

Ticks = 14688 <17452> <AuLog.Initializer> <5> Initialized dvacore::debug::CreateSpindump

Ticks = 14688 <17452> <AuLog.Initializer> <5> Initialized dvacore::string::spellcheck

Ticks = 14688 <17452> <AuLog.Initializer> <5> Initialized dvascripting::threads

Ticks = 14688 <17452> <AuLog.Initializer> <5> Initialized dvascriptingES

Ticks = 14688 <17452> <AuLog.Startup> <5> Initializing AMIO Host

Ticks = 14688 <17452> <AuLog.Initializer> <5> Initialized AmioInfoCache

Ticks = 14688 <17452> <AuLog.Initializer> <5> Initialized AuCore

Ticks = 14688 <17452> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Initialize

Ticks = 14688 <17452> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::ASLFoundation

Ticks = 14719 <17452> <AuLog.Initializer> <5> Initialized Backend

Ticks = 14735 <17452> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Backend

Ticks = 14735 <17452> <IR.InitIpp> <5> ippInit warning: ippStsNonIntelCpu: The target CPU is not Genuine Intel

Ticks = 14766 <12152> <DynamicLink> <5> Increase wait time to 2

Ticks = 15203 <17452> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::DisplaySurface

Ticks = 15219 <17452> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::RegistrationServer

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::MediaLayer

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Initialized

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized AmioHost

Ticks = 15375 <17452> <AuLog.Startup> <5> Initializing dvascripting

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvascripting

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvamediatypes

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvaaccelerate::ipp

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized OCIOAPIProvider

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvanet

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvaappsupport::analytics::sdmadvancedanalyticslibraryapi

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvaappsupport::feature

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvaappsupport::SplunkStructuredLogger

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvaappsupport::analytics::devicepowermanagement

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvaappsupport::cloudservice::IMSAuthTokenCache

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvaappsupport::commandline

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvaappsupport::commandline::commandlinerunner

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvaappsupport::commandline::unittestrunner

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvaappsupport::commands

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvatransport::SocketTransport

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized MediaFoundation::StressMediaVector

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvametadata

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvatemporalxmp::ConsoleCommands

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized CaptioningUtils

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized BackEnd::Preferences

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized Backend::DynamicBinLoadContentsQueue

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized Backend::ProjectScriptSupport

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized Backend::commands

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvalutcache

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvaui::factory

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvaui::scripting::UIControlEvent

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized PluginLoaderRegistry

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvaaudiodevice

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvaaudiodevice::AudioDeviceTests

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized DisplaySurface::GPUSnifferHost

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized VideoRenderer

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvaworkspace::sharedui::ShutdownDialog

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvaworkspace.sharedui.uhb

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvaworkspace

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized essentialsound::commands

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::GPUSniffer

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::ProjectScriptSupport

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized AuBackend

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized AuApplication

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized AuApplication::ProjectItemObjectExtHandler

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized AuApplication::ProjectObjectExtHandler

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvamediaui::timecodecontrol

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvacrashreporter::Locale

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvacrashreporter::CrashReporterAdobe::LogFilePath

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvacrashreporter::CrashReporterAdobe::ExceptionLogging

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvacrashreporter::LogFilePath

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvacrashreporter::CrashReporterDVA::LogFilePath

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvacrashreporter::CrashReporterSentry::LogFilePath

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvacrashreporter::AppState

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvametadataui

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized AuUI

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvadunamis-sdk-binding

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized dvacore::debug::DebugMonitorRegistry

Ticks = 15375 <17452> <AuLog.Initializer> <5> Initialized AuUI::MainThreadHangMonitor

Ticks = 15375 <17452> <AuLog.Startup> <5> Initializing AuBackEnd

Ticks = 15735 <17452> <AuLog.Startup> <5> Initializing AuApplication

Ticks = 15735 <17452> <AuLog.Startup> <5> AuApplication initialization sequence started...

Ticks = 15735 <17452> <AuLog.Startup> <5> Intializing dva unit test and console

Ticks = 15735 <17452> <AuLog.Startup> <5> Initializing Audio Device

Ticks = 15828 <17452> <AuLog.Startup> <5> Initializing XMP System

Ticks = 15828 <17452> <AuLog.Startup> <5> Session Host initialization sequence started...

Ticks = 15828 <17452> <AuLog.Startup> <5> Session Host initialization sequence complete.

Ticks = 15828 <17452> <AuLog.Startup> <5> Initializing Document Manager

Ticks = 15828 <17452> <AuLog.Startup> <5> Initializing Project Manager

Ticks = 15844 <17452> <AuLog.Startup> <5> Initializing TimeCode Broadcaster

Ticks = 15844 <17452> <AuLog.Startup> <5> Initializing Clipboard Manager

Ticks = 15844 <17452> <AuLog.Startup> <5> Initializing Preset Manager

Ticks = 15860 <17452> <AuLog.Startup> <5> Initializing Favorites Manager

Ticks = 15860 <17452> <AuLog.Startup> <5> Initializing AutoSave Manager

Ticks = 15860 <17452> <AuLog.Startup> <5> Initializing Essential Sound

Ticks = 15906 <17452> <dva_exception> <5> std::exception

description:bad cast

context:essentialsound::presets::presetutils::LoadPresetFromFile

AdditionalData: {

category: "exception"

checkpoint: "Caught exception!"

context: "essentialsound::presets::presetutils::LoadPresetFromFile"

description: "bad cast"

level: "error"

type: "std::exception"

}

Ticks = 15922 <17452> <dva_exception> <5> std::exception

description:bad cast

context:essentialsound::presets::presetutils::LoadPresetFromFile

AdditionalData: {

category: "exception"

checkpoint: "Caught exception!"

context: "essentialsound::presets::presetutils::LoadPresetFromFile"

description: "bad cast"

level: "error"

type: "std::exception"

}

Ticks = 15938 <17452> <dva_exception> <5> std::exception

description:bad cast

context:essentialsound::presets::presetutils::LoadPresetFromFile

AdditionalData: {

category: "exception"

checkpoint: "Caught exception!"

context: "essentialsound::presets::presetutils::LoadPresetFromFile"

description: "bad cast"

level: "error"

type: "std::exception"

}

Ticks = 15938 <17452> <AuLog.Startup> <5> AuApplication initialization sequence complete.

Ticks = 15938 <17452> <AuLog.Startup> <5> Initializing AuCEPSupport

Ticks = 15938 <17452> <AuLog.Startup> <5> Initializing AsyncQueueManager

Ticks = 15938 <17452> <AuLog.Startup> <5> Initializing AuUI

Ticks = 15953 <17452> <AuLog.Startup> <5> Setting up temp directories

Ticks = 15985 <17452> <AuLog.Startup> <5> AuUI initialization sequence complete.

Ticks = 16594 <17452> <AuLog.Startup> <5> Initializing AuCEPSupport

Ticks = 16750 <12152> <DynamicLink> <5> Increase wait time to 4

Ticks = 16875 <17452> <APIP> <5> 22b76ec7-a2a4-4d0e-978a-b4c6df9ef928

Ticks = 33375 <17452> <AuLog.Shutdown> <5> AuUI termination sequence started...

Ticks = 33375 <17452> <AuLog.Shutdown> <5> Writing to Crash Recovery Folder: C:\Users\Owner\AppData\Roaming\Adobe\Audition\22.0\22b76ec7-a2a4-4d0e-978a-b4c6df9ef928

Ticks = 33375 <17452> <AuLog.Shutdown> <5> Terminating AuCEPSupport

Ticks = 33391 <17452> <AuLog.Shutdown> <5> Terminating AuUI

Ticks = 33391 <17452> <AuLog.Shutdown> <5> Terminating AuApplication

Ticks = 33391 <17452> <AuLog.Shutdown> <5> AuApplication termination sequence started...

Ticks = 33391 <17452> <AuLog.Shutdown> <5> Terminating dva unit test and console

Ticks = 33391 <17452> <AuLog.Shutdown> <5> Terminating Essential Sound

Ticks = 33391 <17452> <AuLog.Shutdown> <5> Terminating AutoSave Manager

Ticks = 33391 <17452> <AuLog.Shutdown> <5> Terminating Direct File Playback

Ticks = 33391 <17452> <AuLog.Shutdown> <5> Terminating Session Host

Ticks = 33391 <17452> <AuLog.Shutdown> <5> Terminating Audio Device

Ticks = 33391 <17452> <AuLog.Shutdown> <5> Terminating XMP System

Ticks = 33391 <17452> <AuLog.Shutdown> <5> Terminating Favorites Manager

Ticks = 33406 <17452> <AuLog.Shutdown> <5> Terminating Preset Manager

Ticks = 33406 <17452> <AuLog.Shutdown> <5> Terminating Clipboard Manager

Ticks = 33406 <17452> <AuLog.Shutdown> <5> Terminating ProjectManager

Ticks = 33406 <17452> <AuLog.Shutdown> <5> Terminating DocumentManager

Ticks = 33406 <17452> <AuLog.Shutdown> <5> AuApplication termination sequence complete.

Ticks = 33406 <17452> <AuLog.Shutdown> <5> Terminating AuBackEnd

Ticks = 34016 <17452> <AuLog.Shutdown> <5> Terminating dvaaudiodsp

Ticks = 34016 <17452> <AuLog.Shutdown> <5> Terminating AuMediaCoreSupport

Ticks = 34031 <17452> <AmioLSF> <5> Unloading libsndfile...

Ticks = 34047 <17452> <VulcanClientImpl> <4> All clients did not unregister at shutdown, messageClients: 0, notificationClients: 0, responseClients: 1, expression: "!sMessageSubscriptionClientsMap.empty() || !sNotificationSubscriptionClientsMap.empty() || !sResponseMap.empty()"

Ticks = 34047 <17452> <AuLog.Shutdown> <5> Terminating Crash Recovery

Ticks = 34047 <17452> <AuLog.Shutdown> <5> AuUI termination sequence complete.

Ticks = 34235 <17452> <AuLog.Shutdown> <5> Terminating Application Settings

Ticks = 34235 <17452> <AuLog.Shutdown> <5> Terminating XML Loader

------------------------------------------

Log file closed: 4/27/2022 10:32:36 AM

Report · Apr 28, 2022

Hard to be absolutely sure, but it looks as though Audition is having some trouble reading stuff from its Preferences folder - which might also explain why this is happening with previous releases too. You need to make sure that the path to it is correct, and make sure that you have Administrator rights on the machine. If it doesn't turn out to be that, then send the log to audbugs@adobe.com along with an email address and ask to be contacted.

Report · Apr 29, 2022

Ah thank you, I have had this problem before on a different computer but with PP. The software was automatically loaded to the computer when I downloaded from CC so I presume it is in the proper place? How do I find the preferences folder you are speaking about? I would like to check that before going thru abugs.

Would you mind sharing where I can find that folder? If I remember correctly all I have to do is right click to change the pref. I should be admin on my own computer?

Thanks so much you have been so helpful

Kim

Report · Apr 29, 2022

The log files are in the Preferences folder - the details are in the last post of the 'Audition crashed' page that's linked above.