Adobe Audition wont open

Explorer ,
Apr 27, 2022 Apr 27, 2022

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Hi,

I recintly updated my computer with new video card (Nvidia Gforce GTX 1050ti) and more ram. Now Adobe Audition will not start. I see lots of posts about this but NO solutions?? Audition pops up in my menue bar but will not open. I tried installing 22.3, 14.4 and even 12.1.5 but none of them are working.  I pay alot of money for sofware I cant use right now. Its so frustrating. Can anyone HELP? Thanks so much

 

I have PC AMD Ryzen 7 1700x 8 core processor 3.40 GHZ 64.0 GB ram, 64 bit operating system 64x processor running on Windos 10 Pro os build 19044.1645

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Crash , Freeze or hang

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Adobe Community Professional ,
Apr 27, 2022 Apr 27, 2022

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Whenever Audition even attempts to start, it creats a Log file. If it fails to start then it creates a crash log. To find out more about this, visit Audition crashed - now what? and locate, copy and paste the crash log content into this thread initially, just in case it's something obvious.

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Explorer ,
Apr 27, 2022 Apr 27, 2022

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Hi!

 

Thank you for replying and sending me the link. Unfortunately, that link does not explain how to copy and paste crash report? Could you please help me understand how to do that? Right now it just pops into my menue bar and freezes so I am not given the opportuntiy to generate a crash report or even open the software.

 

Thanks so much.

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Explorer ,
Apr 27, 2022 Apr 27, 2022

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ok sorry I see your instructions to find the crash report. I am trying to do that now

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Explorer ,
Apr 27, 2022 Apr 27, 2022

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Here is the log file. CAn you help?

 

log file created: 4/27/2022 10:32:02 AM
-----------------------------------------
Ticks = 0      <17452> <AuLog.Startup> <5> Begin startup sequence
Ticks = 1297      <17452> <AuLog.Startup> <5> Initializing XML Loader
Ticks = 1313      <17452> <AuLog.Startup> <5> Initializing Application Settings
Ticks = 1563      <17452> <AuLog.Startup> <5> Application: Audition
Ticks = 1563      <17452> <AuLog.Startup> <5> Version: 22.3.0
Ticks = 1563      <17452> <AuLog.Startup> <5> Build: 60
Ticks = 1578      <17452> <AuLog.Startup> <5> AuUI initialization sequence started...
Ticks = 1578      <17452> <AuLog.Startup> <5> Initializing Crash Recovery
Ticks = 1610      <17452> <AuLog.Startup> <5> Previous Crash Detected!!!
Ticks = 14672      <17452> <AuLog.Startup> <5> Initializing dvaaudiodsp
Ticks = 14672      <17452> <AuLog.Startup> <5> Initializing AuMediaCoreSupport
Ticks = 14672      <17452> <AuLog.Initializer> <5> Initialized dvacore::locale
Ticks = 14688      <17452> <AuLog.Initializer> <5> Initialized dvacore::commands::debug
Ticks = 14688      <17452> <AuLog.Initializer> <5> Initialized dvacore::commands::test
Ticks = 14688      <17452> <AuLog.Initializer> <5> Initialized dvacore::debug
Ticks = 14688      <17452> <AuLog.Initializer> <5> Initialized dvacore::debug::CreateSpindump
Ticks = 14688      <17452> <AuLog.Initializer> <5> Initialized dvacore::string::spellcheck
Ticks = 14688      <17452> <AuLog.Initializer> <5> Initialized dvascripting::threads
Ticks = 14688      <17452> <AuLog.Initializer> <5> Initialized dvascriptingES
Ticks = 14688      <17452> <AuLog.Startup> <5> Initializing AMIO Host
Ticks = 14688      <17452> <AuLog.Initializer> <5> Initialized AmioInfoCache
Ticks = 14688      <17452> <AuLog.Initializer> <5> Initialized AuCore
Ticks = 14688      <17452> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Initialize
Ticks = 14688      <17452> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::ASLFoundation
Ticks = 14719      <17452> <AuLog.Initializer> <5> Initialized Backend
Ticks = 14735      <17452> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Backend
Ticks = 14735      <17452> <IR.InitIpp> <5> ippInit warning: ippStsNonIntelCpu: The target CPU is not Genuine Intel
Ticks = 14735      <17452> <IR.InitIpp> <5> ippInit warning: ippStsNonIntelCpu: The target CPU is not Genuine Intel
Ticks = 14735      <17452> <IR.InitIpp> <5> ippInit warning: ippStsNonIntelCpu: The target CPU is not Genuine Intel
Ticks = 14766      <12152> <DynamicLink> <5> Increase wait time to 2
Ticks = 15203      <17452> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::DisplaySurface
Ticks = 15219      <17452> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::RegistrationServer
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::MediaLayer
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Initialized
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized AmioHost
Ticks = 15375      <17452> <AuLog.Startup> <5> Initializing dvascripting
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvascripting
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvamediatypes
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvaaccelerate::ipp
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized OCIOAPIProvider
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvanet
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvaappsupport::analytics::sdmadvancedanalyticslibraryapi
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvaappsupport::feature
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvaappsupport::SplunkStructuredLogger
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvaappsupport::analytics::devicepowermanagement
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvaappsupport::cloudservice::IMSAuthTokenCache
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvaappsupport::commandline
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvaappsupport::commandline::commandlinerunner
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvaappsupport::commandline::unittestrunner
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvaappsupport::commands
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvatransport::SocketTransport
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized MediaFoundation::StressMediaVector
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvametadata
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvatemporalxmp::ConsoleCommands
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized CaptioningUtils
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized BackEnd::Preferences
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized Backend::DynamicBinLoadContentsQueue
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized Backend::ProjectScriptSupport
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized Backend::commands
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvalutcache
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvaui::factory
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvaui::scripting::UIControlEvent
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized PluginLoaderRegistry
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvaaudiodevice
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvaaudiodevice::AudioDeviceTests
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized DisplaySurface::GPUSnifferHost
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized VideoRenderer
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvaworkspace::sharedui::ShutdownDialog
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvaworkspace.sharedui.uhb
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvaworkspace
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized essentialsound::commands
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::GPUSniffer
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::ProjectScriptSupport
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized AuBackend
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized AuApplication
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized AuApplication::ProjectItemObjectExtHandler
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized AuApplication::ProjectObjectExtHandler
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvamediaui::timecodecontrol
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvacrashreporter::Locale
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvacrashreporter::CrashReporterAdobe::LogFilePath
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvacrashreporter::CrashReporterAdobe::ExceptionLogging
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvacrashreporter::LogFilePath
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvacrashreporter::CrashReporterDVA::LogFilePath
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvacrashreporter::CrashReporterSentry::LogFilePath
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvacrashreporter::AppState
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvametadataui
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized AuUI
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvadunamis-sdk-binding
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized dvacore::debug::DebugMonitorRegistry
Ticks = 15375      <17452> <AuLog.Initializer> <5> Initialized AuUI::MainThreadHangMonitor
Ticks = 15375      <17452> <AuLog.Startup> <5> Initializing AuBackEnd
Ticks = 15735      <17452> <AuLog.Startup> <5> Initializing AuApplication
Ticks = 15735      <17452> <AuLog.Startup> <5> AuApplication initialization sequence started...
Ticks = 15735      <17452> <AuLog.Startup> <5> Intializing dva unit test and console
Ticks = 15735      <17452> <AuLog.Startup> <5> Initializing Audio Device
Ticks = 15828      <17452> <AuLog.Startup> <5> Initializing XMP System
Ticks = 15828      <17452> <AuLog.Startup> <5> Session Host initialization sequence started...
Ticks = 15828      <17452> <AuLog.Startup> <5> Session Host initialization sequence complete.
Ticks = 15828      <17452> <AuLog.Startup> <5> Initializing Document Manager
Ticks = 15828      <17452> <AuLog.Startup> <5> Initializing Project Manager
Ticks = 15844      <17452> <AuLog.Startup> <5> Initializing TimeCode Broadcaster
Ticks = 15844      <17452> <AuLog.Startup> <5> Initializing Clipboard Manager
Ticks = 15844      <17452> <AuLog.Startup> <5> Initializing Preset Manager
Ticks = 15860      <17452> <AuLog.Startup> <5> Initializing Favorites Manager
Ticks = 15860      <17452> <AuLog.Startup> <5> Initializing AutoSave Manager
Ticks = 15860      <17452> <AuLog.Startup> <5> Initializing Essential Sound
Ticks = 15906      <17452> <dva_exception> <5> std::exception
description:bad cast
context:essentialsound::presets::presetutils::LoadPresetFromFile
AdditionalData: {
category: "exception"
checkpoint: "Caught exception!"
context: "essentialsound::presets::presetutils::LoadPresetFromFile"
description: "bad cast"
level: "error"
type: "std::exception"
}
 
Ticks = 15922      <17452> <dva_exception> <5> std::exception
description:bad cast
context:essentialsound::presets::presetutils::LoadPresetFromFile
AdditionalData: {
category: "exception"
checkpoint: "Caught exception!"
context: "essentialsound::presets::presetutils::LoadPresetFromFile"
description: "bad cast"
level: "error"
type: "std::exception"
}
 
Ticks = 15938      <17452> <dva_exception> <5> std::exception
description:bad cast
context:essentialsound::presets::presetutils::LoadPresetFromFile
AdditionalData: {
category: "exception"
checkpoint: "Caught exception!"
context: "essentialsound::presets::presetutils::LoadPresetFromFile"
description: "bad cast"
level: "error"
type: "std::exception"
}
 
Ticks = 15938      <17452> <AuLog.Startup> <5> AuApplication initialization sequence complete.
Ticks = 15938      <17452> <AuLog.Startup> <5> Initializing AuCEPSupport
Ticks = 15938      <17452> <AuLog.Startup> <5> Initializing AsyncQueueManager
Ticks = 15938      <17452> <AuLog.Startup> <5> Initializing AuUI
Ticks = 15953      <17452> <AuLog.Startup> <5> Setting up temp directories
Ticks = 15985      <17452> <AuLog.Startup> <5> AuUI initialization sequence complete.
Ticks = 16594      <17452> <AuLog.Startup> <5> Initializing AuCEPSupport
Ticks = 16750      <12152> <DynamicLink> <5> Increase wait time to 4
Ticks = 16875      <17452> <APIP> <5> 22b76ec7-a2a4-4d0e-978a-b4c6df9ef928
Ticks = 33375      <17452> <AuLog.Shutdown> <5> AuUI termination sequence started...
Ticks = 33375      <17452> <AuLog.Shutdown> <5> Writing to Crash Recovery Folder: C:\Users\Owner\AppData\Roaming\Adobe\Audition\22.0\22b76ec7-a2a4-4d0e-978a-b4c6df9ef928
Ticks = 33375      <17452> <AuLog.Shutdown> <5> Terminating AuCEPSupport
Ticks = 33391      <17452> <AuLog.Shutdown> <5> Terminating AuUI
Ticks = 33391      <17452> <AuLog.Shutdown> <5> Terminating AuApplication
Ticks = 33391      <17452> <AuLog.Shutdown> <5> AuApplication termination sequence started...
Ticks = 33391      <17452> <AuLog.Shutdown> <5> Terminating dva unit test and console
Ticks = 33391      <17452> <AuLog.Shutdown> <5> Terminating Essential Sound
Ticks = 33391      <17452> <AuLog.Shutdown> <5> Terminating AutoSave Manager
Ticks = 33391      <17452> <AuLog.Shutdown> <5> Terminating Direct File Playback
Ticks = 33391      <17452> <AuLog.Shutdown> <5> Terminating Session Host
Ticks = 33391      <17452> <AuLog.Shutdown> <5> Terminating Audio Device
Ticks = 33391      <17452> <AuLog.Shutdown> <5> Terminating XMP System
Ticks = 33391      <17452> <AuLog.Shutdown> <5> Terminating Favorites Manager
Ticks = 33406      <17452> <AuLog.Shutdown> <5> Terminating Preset Manager
Ticks = 33406      <17452> <AuLog.Shutdown> <5> Terminating Clipboard Manager
Ticks = 33406      <17452> <AuLog.Shutdown> <5> Terminating ProjectManager
Ticks = 33406      <17452> <AuLog.Shutdown> <5> Terminating DocumentManager
Ticks = 33406      <17452> <AuLog.Shutdown> <5> AuApplication termination sequence complete.
Ticks = 33406      <17452> <AuLog.Shutdown> <5> Terminating AuBackEnd
Ticks = 34016      <17452> <AuLog.Shutdown> <5> Terminating dvaaudiodsp
Ticks = 34016      <17452> <AuLog.Shutdown> <5> Terminating AuMediaCoreSupport
Ticks = 34031      <17452> <AmioLSF> <5> Unloading libsndfile...
Ticks = 34047      <17452> <VulcanClientImpl> <4> All clients did not unregister at shutdown, messageClients: 0, notificationClients: 0, responseClients: 1, expression: "!sMessageSubscriptionClientsMap.empty() || !sNotificationSubscriptionClientsMap.empty() || !sResponseMap.empty()"
Ticks = 34047      <17452> <AuLog.Shutdown> <5> Terminating Crash Recovery
Ticks = 34047      <17452> <AuLog.Shutdown> <5> AuUI termination sequence complete.
Ticks = 34235      <17452> <AuLog.Shutdown> <5> Terminating Application Settings
Ticks = 34235      <17452> <AuLog.Shutdown> <5> Terminating XML Loader
------------------------------------------
Log file closed: 4/27/2022 10:32:36 AM

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Adobe Community Professional ,
Apr 28, 2022 Apr 28, 2022

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Hard to be absolutely sure, but it looks as though Audition is having some trouble reading stuff from its Preferences folder - which might also explain why this is happening with previous releases too. You need to make sure that the path to it is correct, and make sure that you have Administrator rights on the machine. If it doesn't turn out to be that, then send the log to audbugs@adobe.com along with an email address and ask to be contacted.

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Explorer ,
Apr 29, 2022 Apr 29, 2022

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Ah thank you, I have had this problem before on a different computer but with PP. The software was automatically loaded to the computer when I downloaded from CC so I presume it is in the proper place? How do I find the preferences folder you are speaking about? I would like to check that before going thru abugs.

 

Would you mind sharing where I can find that folder? If I remember correctly all I have to do is right click to change the pref. I should be admin on my own computer?

 

Thanks so much you have been so helpful

 

Kim

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Adobe Community Professional ,
Apr 29, 2022 Apr 29, 2022

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The log files are in the Preferences folder - the details are in the last post of the 'Audition crashed' page that's linked above.

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