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Adobe Autosave issues

New Here ,
Nov 03, 2023 Nov 03, 2023

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Every now and again Adobe Audition will crash and I am extremely disappointed to find that the autosave feature has not worked properly. I have it set to save every 1 minute and yet quite regularly I will find that the last saved version in the Autosave folder is from 10-40 minutes ago. 

 

It seems similar symptoms to this person: https://community.adobe.com/t5/audition-discussions/audition-cc-autosave-function-unreliable/td-p/10... 

 

However their solution was to run Audition as the administrator, which I am doing so already. 

 

Does anyone else have any suggestions?

 

I am running Adobe Audition 2022 (cannot upgrade on Catalina) on an iMac. 

 

p.s. also very disappointed in Adobe's customer service. Live chat agent (Sandeep) just ended the chat with absolutely no resolution, having asked a bunch of inane questions. The only suggestions I got were to upgrade (I can't on this machine) or to access menus that don't exist. Doesn't seem great treatment for someone paying £25 a month for Adobe products. Anywhere I can report this shabby treatment?

 

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