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Adobe CS6 prompting for Sign in

New Here ,
Nov 04, 2022 Nov 04, 2022

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Adobe Audition CS6 will randomly need to be signed back in with the account associated with the license. This product is not a subscription based product and was a one-time license purchase. There should be no reason to be forced to sign in when the product is licensed with a key. 

Also upon signing in, it will ask for 2FA to allow the log in. The account does NOT have 2FA turned on and should not be asking for such. 

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Community Expert ,
Nov 04, 2022 Nov 04, 2022

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For sign-in and licence issues, I'm afraid you have to contact Adobe directly - we have no information about dealing with them here. Sorry 'bout that.

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New Here ,
Nov 04, 2022 Nov 04, 2022

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I spoke with Adobe support and they ended up telling me to post here regarding the issue.

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Community Expert ,
Nov 04, 2022 Nov 04, 2022

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They've got a bit of a bad habit of doing that, I'm afraid. Basically it's to get you off their phone lines... but we really can't help - everything to do with authentication and licencing they keep pretty close to their chests, for reasons that are pretty obvious.

 

If I were to hazard a guess (and it really is a guess) it sounds like the licence details stored (invisibly because they're encoded) in your computer's registry are being subjected to a security access process within the machine. If that's the case, then you need somebody with a reasonable working knowledge of Poledit to have a look at it. Alternatively, if 2FA was ever turned on, it may be that turning it off again may not have been 100% successful. But as I said, this is all speculation...

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Community Expert ,
Nov 14, 2022 Nov 14, 2022

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Hi,

 

it seems that CS6 has Problems to verify the License. Yes, its a local installed License, but to verify it has to check with a Server. Because CS6 EOL was years ago Supprt sends users to the Support Forum.
https://helpx.adobe.com/support/programs/adobe-support-policies-supported-product-versions.html

regards,
Henrik

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