Au crashing when multitracks go off screen

[jefferyf4337560]

I can make Audition (CC2018) crash by doing the following;

• Start a multitrack project that has enough tracks to require L>R scrolling in your Mixer panel (this should be about 13-14 tracks, depending on your settings).
• Scroll to any channel that was off the right of the panel, for example, Track 14.
• Try to add a Parametric EQ in the channel strip of this track (any effect with seems to do this, but the EQ is our most commonly used)

This causes Audition to crash on multiple workstations that we try it on, and a personal laptop.  All workstations are running up-to-date versions of Windows10, and there are several different GPUs this has been tested on.

Can you make Au crash by doing the above? I would love to know yes/no, and hopefully Adobe can fix.

Thanks!

[SteveG_AudioMasters_]

jefferyf4337560  wrote

Can you make Au crash by doing the above? I would love to know yes/no, and hopefully Adobe can fix.

There's no hope at all unless you fill in a crash report! Audition Crashed. Now what?

Send it direct to audbugs@adobe.com - we can't do anything significant with the listings here.

[jefferyf4337560]

Thank you, I sent in the crash report, including a real-time screen cap of how it happens. It currently makes Audition unusable for anything over ~12 tracks.

[jefferyf4337560 · Accepted solution]

UPDATE:

The temporary fix for this problem is to disable "Use hardware acceleration for drawing" under the General Preferences tab.  It's unfortunate to not be able to take advantage of the powerful GPU at this point, but at least it's working.

[SteveG_AudioMasters_]

jefferyf4337560  wrote

UPDATE:

The temporary fix for this problem is to disable "Use hardware acceleration for drawing"

Ah... I think that the devs are aware of this issue already!