Audition 2022 Plugin Manager missing

Community Beginner ,
Oct 27, 2021 Oct 27, 2021

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Upon update, my ability to use the audio plugin manager is gone.  I go to it under effects, audio plugin manager and select it, at which the program grays out as if a pop up dialogue box has opened but one HAS NOT OPENED! Congradulations Adobe, youve managed to yet again wreck a functioning feature with another update.  UGH.  Why cant you focus on making your products rock solid, instead of making new features or aquiring new features from other companies and rolling them out way too soon.  We need functional software, not pretty junk.  Ok rant over.  The Program window cannot be moved and is completely unresponsive until esc is hit, thus "Closing" the invisible dialogue box.  Attached is a picture of the open programs/windows when the missing box should be visible.  It is not on any other screens.

 

Windows 10 Pro fullly updated as of this post. 


Processor AMD Ryzen Threadripper 3960X 24-Core Processor 3.79 GHz
Installed RAM 64.0 GB (63.9 GB usable)
System type 64-bit operating system, x64-based processor
Edition Windows 10 Pro
Version 21H1
Installed on ‎12/‎15/‎2020
OS build 19043.1288
Experience Windows Feature Experience Pack 120.2212.3920.0

TOPICS
Freeze or hang , User interface or workspaces

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Community Beginner ,
Oct 27, 2021 Oct 27, 2021

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I did try uninstalling and re installing Audition which did not work.  I am really trying to avoid wiping my preferences but am suspecting that may be the issue as it works just fine on a co workers pc.

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Adobe Community Professional ,
Oct 27, 2021 Oct 27, 2021

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It works fine here on the latest update. It might be worth retrying the uninstall using the Adobe CCCleaner app rather than the normal Microsoft uninstall process, and then reinstalling the software; this gets rid of all sorts of things in the background. If you end up with exactly the same problem, then copy and paste the last run log file here - it might reveal what's happening.

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Community Beginner ,
Oct 28, 2021 Oct 28, 2021

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Would that ential uninstalling the entire suite or just audition?

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Adobe Community Professional ,
Oct 28, 2021 Oct 28, 2021

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Just Audition. It's a command-line process, but you get to choose the app you want to uninstall.

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Community Beginner ,
Oct 28, 2021 Oct 28, 2021

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Well, I followed every instruction to the T- but still not working properly.  Here is the log file.

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Community Beginner ,
Oct 28, 2021 Oct 28, 2021

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Here are the Log collector tool's files created after the cleaner tool and reinstall.  Hoping thats the right stuff.

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New Here ,
Oct 28, 2021 Oct 28, 2021

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Hacker for 4 years

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