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Audition CC 2020 will not launch

Community Beginner ,
Aug 03, 2020 Aug 03, 2020

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I have been running Audition CC 2020 successfully on my MacBook Pro (OS 10.15.6) but now the latest version (13.0.08) just won’t launch. I click on the app and it gives the impression that it’s about to launch (i.e. the branded logo start up box appears) but then nothing – whether I’m trying to open an existing project or trying to start a new one. I’ve uninstalled the app and re-installed v13.0.7 but the same issue persists. I’m not a tech whiz and not sure whether it’s got something to do with any updates within the Creative Cloud suite or any recent Apple updates on my Mac. Would really appreciate any advice on how to resolve. Thanks

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Crash , FAQ , How to

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Community Expert ,
Aug 04, 2020 Aug 04, 2020

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Even though it doesn't look like a crash - actually it is, technically. What you need to do is what it says here: Audition crashed - now what?  Chances are that you will have to locate the crash logs manually if you can't open the program at all. Initially send them to audbugs@adobe.com and make sure that you have a valid email address attached, otherwise you stand no chance of getting an answer. You could cut and paste them into a reply here as well if you want - if it's anything blatently obvious, we'll possibly spot it.

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Community Beginner ,
Aug 04, 2020 Aug 04, 2020

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Many thanks, SteveG, for responding so quickly. Have emailed Audbugs and included a copy of the log below. Hope you can spot the issue.

 

Log file created: Tue Aug 4 11:32:28 2020
-------------------------------------------
Ticks = 1 <4525620672> <AuLog.Startup> <5> Begin startup sequence
Ticks = 143 <4525620672> <MediaCoreInitializer> <5> Initializing PRM
Ticks = 148 <4525620672> <AuLog.Startup> <5> Initializing XML Loader
Ticks = 157 <4525620672> <AuLog.Startup> <5> Initializing Application Settings
Ticks = 364 <4525620672> <AuLog.Startup> <5> Application: Audition
Ticks = 364 <4525620672> <AuLog.Startup> <5> Version: 13.0.8
Ticks = 364 <4525620672> <AuLog.Startup> <5> Build: 43
Ticks = 378 <4525620672> <AuLog.Startup> <5> AuUI initialization sequence started...
Ticks = 379 <4525620672> <AuLog.Startup> <5> Initializing Crash Recovery
Ticks = 414 <4525620672> <AuLog.Startup> <5> Initializing dvaaudiodsp
Ticks = 415 <4525620672> <AuLog.Startup> <5> Initializing AuMediaCoreSupport
Ticks = 417 <4525620672> <AuLog.Initializer> <5> Initialized dvacore::locale
Ticks = 417 <4525620672> <AuLog.Initializer> <5> Initialized dvacore::commands::debug
Ticks = 417 <4525620672> <AuLog.Initializer> <5> Initialized dvacore::commands::test
Ticks = 417 <4525620672> <AuLog.Initializer> <5> Initialized dvacore::debug
Ticks = 417 <4525620672> <AuLog.Initializer> <5> Initialized dvacore::debug::CreateSpindump
Ticks = 417 <4525620672> <AuLog.Initializer> <5> Initialized dvacore::logging::ExceptionLogging
Ticks = 418 <4525620672> <AuLog.Initializer> <5> Initialized dvascripting
Ticks = 418 <4525620672> <AuLog.Initializer> <5> Initialized dvascripting::threads
Ticks = 418 <4525620672> <AuLog.Initializer> <5> Initialized dvaappsupport::SplunkStructuredLogger
Ticks = 418 <4525620672> <AuLog.Initializer> <5> Initialized dvacore::allocator::AllocatorAnalyticsHelper
Ticks = 418 <4525620672> <AuLog.Initializer> <5> Initialized dvaappsupport::commandline
Ticks = 418 <4525620672> <AuLog.Initializer> <5> Initialized dvaappsupport::commandline::unittestrunner
Ticks = 418 <4525620672> <AuLog.Initializer> <5> Initialized dvaappsupport::commands
Ticks = 418 <4525620672> <AuLog.Initializer> <5> Initialized dvaappsupport::feature
Ticks = 418 <4525620672> <AuLog.Initializer> <5> Initialized dvaui::scripting::UIControlEvent
Ticks = 418 <4525620672> <AuLog.Initializer> <5> Initialized dvaworkspace
Ticks = 418 <4525620672> <AuLog.Initializer> <5> Initialized dvamediatypes
Ticks = 440 <4525620672> <AuLog.Initializer> <5> Initialized dvametadata
Ticks = 440 <4525620672> <AuLog.Initializer> <5> Initialized dvametadataui
Ticks = 440 <4525620672> <AuLog.Initializer> <5> Initialized AuCore
Ticks = 440 <4525620672> <AuLog.Initializer> <5> Initialized dvaaccelerate::ipp
Ticks = 440 <4525620672> <AuLog.Initializer> <5> Initialized dvaaudiodevice
Ticks = 441 <4525620672> <AuLog.Initializer> <5> Initialized dvaaudiodevice::AudioDeviceTests
Ticks = 441 <4525620672> <AuLog.Initializer> <5> Initialized dvatransport::SocketTransport
Ticks = 441 <4525620672> <AuLog.Initializer> <5> Initialized MediaFoundation::StressMediaVector
Ticks = 441 <4525620672> <AuLog.Initializer> <5> Initialized BackEnd::Preferences
Ticks = 441 <4525620672> <AuLog.Initializer> <5> Initialized Backend::DynamicBinLoadContentsQueue
Ticks = 441 <4525620672> <DynamicLink> <5> Attempting to launch dynamiclinkmanager
Ticks = 441 <4525620672> <DynamicLink> <5> /Applications/Adobe Audition 2020/Adobe Audition 2020.app/Contents/dynamiclinkmanager.app
Ticks = 477 <4525620672> <DynamicLink> <5> Increase wait time to 2
Ticks = 1088 <4525620672> <AuLog.Initializer> <5> Initialized Backend
Ticks = 1088 <4525620672> <AuLog.Initializer> <5> Initialized Backend::ProjectScriptSupport
Ticks = 1088 <4525620672> <AuLog.Initializer> <5> Initialized Backend::commands
Ticks = 1088 <4525620672> <AuLog.Initializer> <5> Initialized DisplaySurface::GPUSnifferHost
Ticks = 1088 <4525620672> <AuLog.Initializer> <5> Initialized ML::MLTests
Ticks = 1088 <4525620672> <AuLog.Initializer> <5> Initialized ExporterHost::ExporterParamTests
Ticks = 1088 <4525620672> <AuLog.Initializer> <5> Initialized essentialsound::commands
Ticks = 1088 <4525620672> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Initialize
Ticks = 1088 <4525620672> <ASLFoundationInitializer> <5> Initializing ASLFoundation
Ticks = 1089 <4525620672> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::ASLFoundation
Ticks = 1089 <4525620672> <BackendInitializer> <5> Initializing Backend
Ticks = 1094 <4525620672> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Backend
Ticks = 1094 <4525620672> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::GPUSniffer
Ticks = 1094 <4525620672> <DisplaySurfaceInitializer> <5> Initializing DisplaySurface
Ticks = 1094 <123145512259584> <DS> <5> GPUSniffer launching with test mask 14
Ticks = 1203 <123145512259584> <DS> <5> GPU Sniffer Output:
GPUSniffer testing 14
--- OpenGL Info ---
Vendor: Intel Inc.
Renderer: Intel(R) Iris(TM) Plus Graphics 640
OpenGL Version: 2.1 INTEL-14.7.8
GLSL Version: 1.20
Monitors: 1
Monitor 0 properties -
Size: (0, 0, 1920, 1080)
Max texture size: 16384
Supports non-power of two: 1
Shaders 444: 1
Shaders 422: 1
Shaders 420: 1


--- GPU Computation Info ---
Support not enabled.
Ticks = 1204 <123145512259584> <DS> <5> GPU Sniffer result: 14
Ticks = 1205 <4525620672> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::DisplaySurface
Ticks = 1205 <4525620672> <RegistrationServerInitializer> <5> Initializing RegistrationServer
Ticks = 1206 <4525620672> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::RegistrationServer
Ticks = 1206 <4525620672> <MediaLayerInitializer> <5> Initializing MediaLayer
Ticks = 1206 <4525620672> <MediaLayerInitializer> <5> Initializing SweetPeaSupport
Ticks = 1207 <4525620672> <MediaLayerInitializer> <5> Initializing ExporterHost
Ticks = 1219 <4525620672> <MediaLayerInitializer> <5> Initializing ImporterHost
Ticks = 1221 <4525620672> <MediaLayerInitializer> <5> Initializing VideoRenderer
Ticks = 1239 <4525620672> <MediaLayerInitializer> <5> Initializing PluginSupport
Ticks = 1932 <4525620672> <MediaLayerInitializer> <5> Initializing DynamicLinkMedia
Ticks = 1933 <4525620672> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::MediaLayer
Ticks = 1933 <4525620672> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::Initialized
Ticks = 1933 <4525620672> <AuLog.Initializer> <5> Initialized AuMediaCoreSupport::ProjectScriptSupport
Ticks = 1933 <4525620672> <AuLog.Initializer> <5> Initialized AuBackend
Ticks = 1935 <4525620672> <AuLog.Initializer> <5> Initialized dvascriptingES
Ticks = 1935 <4525620672> <AuLog.Initializer> <5> Initialized dvascripting::extendscript::dvascriptingESTests
Ticks = 1935 <4525620672> <AuLog.Initializer> <5> Initialized AuApplication
Ticks = 1935 <4525620672> <AuLog.Initializer> <5> Initialized AuApplication::ProjectItemObjectExtHandler
Ticks = 1935 <4525620672> <AuLog.Initializer> <5> Initialized AuApplication::ProjectObjectExtHandler
Ticks = 1935 <4525620672> <AuLog.Initializer> <5> Initialized dvacrashreporter::Locale
Ticks = 1935 <4525620672> <AuLog.Initializer> <5> Initialized dvacrashreporter::CrashReporterAdobe::LogFilePath
Ticks = 1935 <4525620672> <AuLog.Initializer> <5> Initialized dvacrashreporter::CrashReporterAdobe::ExceptionLogging
Ticks = 1935 <4525620672> <AuLog.Initializer> <5> Initialized dvacrashreporter::CrashReporterSentry::LogFilePath
Ticks = 1935 <4525620672> <AuLog.Initializer> <5> Initialized dvacrashreporter::AppState
Ticks = 1935 <4525620672> <AuLog.Initializer> <5> Initialized AuUI
Ticks = 1935 <4525620672> <AuLog.Initializer> <5> Initialized AuUI::MainThreadHangMonitor
Ticks = 1935 <4525620672> <AuLog.Startup> <5> Initializing AuBackEnd
Ticks = 1956 <4525620672> <AuLog.Startup> <5> Initializing AuApplication
Ticks = 1957 <4525620672> <AuLog.Startup> <5> AuApplication initialization sequence started...
Ticks = 1957 <4525620672> <AuLog.Startup> <5> Intializing dva unit test and console
Ticks = 1957 <4525620672> <AuLog.Startup> <5> Initializing Audio Device
Ticks = 2912 <4525620672> <AuLog.Startup> <5> Initializing XMP System
Ticks = 2913 <4525620672> <AuLog.Startup> <5> Initializing AMIO Host
Ticks = 2917 <4525620672> <AuLog.Startup> <5> AMIO Host initialization sequence started...
Ticks = 3206 <4525620672> <AuLog.Startup> <5> AMIO Host initialization sequence complete.
Ticks = 3215 <4525620672> <AuLog.Startup> <5> Session Host initialization sequence started...
Ticks = 3322 <4525620672> <AuLog.Startup> <5> Session Host initialization sequence complete.
Ticks = 3323 <4525620672> <AuLog.Startup> <5> Initializing Document Manager
Ticks = 3323 <4525620672> <AuLog.Startup> <5> Initializing Project Manager
Ticks = 3325 <4525620672> <AuLog.Startup> <5> Initializing TimeCode Broadcaster
Ticks = 3325 <4525620672> <AuLog.Startup> <5> Initializing Clipboard Manager
Ticks = 3326 <4525620672> <AuLog.Startup> <5> Initializing Preset Manager
Ticks = 3350 <4525620672> <AuLog.Startup> <5> Initializing Favorites Manager
Ticks = 3357 <4525620672> <AuLog.Startup> <5> Initializing AutoSave Manager
Ticks = 3357 <4525620672> <AuLog.Startup> <5> Initializing Essential Sound
Ticks = 3416 <4525620672> <AuLog.Startup> <5> AuApplication initialization sequence complete.
Ticks = 3417 <4525620672> <AuLog.Startup> <5> Initializing AuCEPSupport
Ticks = 3418 <4525620672> <AuLog.Startup> <5> Initializing AsyncQueueManager
Ticks = 3418 <4525620672> <AuLog.Startup> <5> Initializing AuUI
Ticks = 4269 <4525620672> <AuLog.Startup> <5> Setting up temp directories
Ticks = 4282 <4525620672> <AuLog.Startup> <5> AuUI initialization sequence complete.
Ticks = 4520 <4525620672> <AuLog.Startup> <5> Initializing dvascripting
Ticks = 4647 <4525620672> <APIP> <5> F99849D3-8194-4656-8E59-2064EA1FF307
Ticks = 4687 <4525620672> <AuLog.Startup> <5> Initializing AuCEPSupport

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Community Expert ,
Aug 04, 2020 Aug 04, 2020

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No, not obvious I'm afraid. Hopefully the devs will reply to you. If you don't get a reply within a week, report back here.

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Community Beginner ,
Aug 05, 2020 Aug 05, 2020

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Will do. Many thanks.

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Community Beginner ,
Aug 06, 2020 Aug 06, 2020

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They responded and all sorted! Many thanks. For anybody else expereincing the same problem, here's what they suggested. The second option (opening Finder...) did the trick for me.Screenshot 2020-08-06 at 16.40.12.png

 

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