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Audition white screen on start up

New Here ,
Feb 01, 2024 Feb 01, 2024

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Hi, I am dealing a bug on start up. When I start the app I get a white screen.
Have attached a screenshot and the last log files, including system info.
Help!

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Community Expert ,
Feb 01, 2024 Feb 01, 2024

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You have an NVIDIA GeForce GTX 1050 card in your machine. Being NVIDIA, the first thing you should do is check to see if there's an updated driver for it. They tend to change theirs almost on a monthly basis, usually because of something Microsoft did, and sometimes these aren't small changes either. However you look at it, the Drawbot is having trouble writing anything to it, so the driver is a good starting point.

 

If that doesn't fix it, then you're looking at a controlled reinstallation - Adobe has a tool to help with this, but try the video driver update first.

 

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New Here ,
Feb 01, 2024 Feb 01, 2024

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Thanks for the quick reply and help @SteveG_AudioMasters_ 
I've already updated the video driver, which didn'd fix the issue. (attaching a screenshot)
I don't know if it's connected and relevant to the issue, however when I start other adobe apps (f.ex. premiere and/or after effects) I'm getting an "Intel HD Graphics 630 driver" issue (also attaching a screenshot).
I've followed the instructions when I click on the "Fix issue" and it all seemed good on that driver side too. (attaching an Intel report)
In the meantime where can I find the Adobe tool for "controlled reinstallation"?
Cheers!

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Community Expert ,
Feb 02, 2024 Feb 02, 2024

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You'll find the tool here. Use this instead of the usual uninstall process - it gets rid of a lot more stuff than the Microsoft uninstaller does.

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New Here ,
Feb 02, 2024 Feb 02, 2024

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Hey @SteveG_AudioMasters_ , I used the tool to sucessfuly unintall Audition, however it didn't fix the issue after I reinstalled it.
And the only way I figure to reinstall it is through the CC app.
Is there a way to do it as a stand alone process?
Thanks, appreciate your time!

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Community Expert ,
Feb 02, 2024 Feb 02, 2024

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No, you have to use the CC app.

 

Clearly there's something graphics-related going on in your machine. The only other thing that springs to mind is that I believe the Drawbot (which is clearly having some difficulty) relies on the Microsoft Libraries being in place, and correct. I don't think that an Audition reinstall would update those; you'd have to update them from Microsoft. Dunno what else to suggest...

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