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Can't get video monitor feature to work at all

New Here ,
Nov 05, 2020 Nov 05, 2020

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Audition Build 13.0.11.38

Windows 10 1909 OS build 18363.1139

Have tried inserting multiple video formats (AVI, MOV, MP4, etc.), files right off camera and phone, on a video track in multitrack to no avail. I've tried sending from Premiere Pro, that doesn't work. Audio editing is great, but I need to watch the video as I'm recording or editing to know where I am. I've seen YouTube videos with this feature working, but I've tried everything I know and the program just shuts down. Some video files, MOV in particular, won't import at all, it just crashes. I've reinstalled, rebooted, spent an entire day trying to make this happen. I've even installed the latest Quick Time because I saw somewhere that that might help. It didn't. Open to suggestion.

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Community Expert ,
Nov 06, 2020 Nov 06, 2020

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Two things: Have you opened the Video tab in the Window menu? And secondly, if it's a real crash then Audition will generate a crash report - see details here. If you post the log here as well as sending it to audbugs@adobe.com, we can look;  the reason for this might be obvious... 

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New Here ,
Nov 07, 2020 Nov 07, 2020

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Yes, I have both the Video window and a video track open. I've gone so far as to render a small clip in Premiere Pro with 44k audio, knowing that Audition doesn't like 48k (though it will convert it). Audition breaks it up into audio and video tracks just fine. I drag the audio over to an audio track and that works beautifully. The minute I drag the video over to the video track the entire program shuts down. I've sent crash logs to audbugs@addobe.com per your suggestion, along with full machine specs. I'd love for this feature to work. This is one of the sweetest audio editors I've worked with, and I've worked with a number of them. But it would be great if I could get the video working. Thanks for the help.

Eric

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New Here ,
Nov 07, 2020 Nov 07, 2020

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It looks like Quicktime is the culprit. The Quicktime player freezes with video, but plays an audio file just fine. I'm trying to get this sorted. It looks to me as if  Audition uses Quicktime (correct me if I'm wrong). It loads it, I know that much. So I'm going to say never mind for now until I get Quicktime working correctly on my machine.

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Community Expert ,
Nov 07, 2020 Nov 07, 2020

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I should point out that Audition has absolutely no trouble with any sample rates at all - you can even set quite arbitrary ones. What might have more trouble is your sound device. Windows tries to get around a lot of issues with these by re-sampling, and when they do it, it's not good. But Audition's perfectly happy with anything you can throw at it in terms of sample rates.

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New Here ,
Nov 08, 2020 Nov 08, 2020

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You make an interesting point. I'll try some different sound approaches, direct out the machine instead of my audio interface box. Turns out Quicktime is not the problem with video. It opens up huge, larger than the screen, and I just couldn't get to the "play" button. But when I set it to full screen or half screen, both audio and video work perfectly with any clip I throw at it. Sorry about the red herring with the Quicktime player, I have never used Quicktime. And thanks for the suggestions!

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New Here ,
Nov 08, 2020 Nov 08, 2020

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Yeah, audio at 48k works perfectly direct out of the machine. Doesn't need to be converted. I unchecked "Use machine-specific device defaults" on my audio interface and that solved any and all audio issues. Sadly, video is still a no go. Thanks for the spot-on advice on the audio though. 

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