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CC 2017.1 keeps crashing at startup

New Here ,
Aug 20, 2017 Aug 20, 2017

Hello,

Since 2017.1 i can't startup the app. I reinstalled couple of times, remove preferences, regedit, appdata and nothing helped. That was on my Windows 10 Home with the newest updates.  Last time I bought brand new Dell Inspiron 7567 with 4K option, Windows 10 Pro and even there it was still crashing at startup. So it's an app fault.

How do I fix this problem and have Au run normally?

Screenshot_1.png

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Community Expert ,
Aug 20, 2017 Aug 20, 2017

You need to follow the instructions here:

Audition Crashed. Now what?

and send everything to audbugs@adobe.com

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People's Champ ,
Aug 21, 2017 Aug 21, 2017
LATEST

I'll just add that, unlike a lot of software, the Audition developers really DO check the crash reports and get back to you.

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