Fatal Error - Audition won't start up

[HC_Demon]

Hello,

I'm running a MacBook Pro with MacOS Sierra (10.12) and have the monthly Adobe CC subscription, so I am able to download any of the Adobe CC products when needed.  I'm currently running Adobe Photoshop CC, Illustrator CC, Premiere Pro CC, Media Encoder CC, Camera RAW CC and Acrobat DC without any type of issues at all. 

I recently wanted to download and run Adobe Audition CC (2017), so I downloaded it from the CC panel and installed it from there and when I go to open Audition, it comes up with the following "Fatal Error" dialog box:

How do I fix this issue?  I haven't had this error with any of my other Adobe products and I don't understand why I can't use Audition considering everything else works perfectly fine.

Thanks!

Mat

[HC_Demon · Accepted solution]

Disregard.  I was able to find and reset my preference file folders and now it was able to open up and load with no issues.  I'm not sure why it was set to "read only" as the default, but I set them to "read and write" and it fixed the problem.

[catalystgrrl-f6zNOD]

Where are the preferences? I managed to find the hidden Library folder, (Command J) I think it was, then clicked the Audition folder, hit Command I for Get Info, unlock that panel using password, set everyone to "Read & Write", closed everything, restarted. No help at all.

Anyone able to offer advice on this?

[ryclark]

Preferences are in a folder named Audition/10.0 somewhere in your Library folders. But rather than messing with Auditions settings files you can rest them by just holding down Shift when you click on Audition to open it. This will set all the settings to the default.

[catalystgrrl-f6zNOD]

Great tip, thanks Ry! I went ahead and fixed the permissions in all the interior folders (10.0, 9.0, 8.0) and then re-booted and that solved the problem. Great to know I can reset programs by hitting shift though! I'll have to try that next time an adobe starting issue comes up. Thanks again ( :

[ryclark]

The only problem may be if you have saved any custom presets for effects and other preferences which will get lost if you do the 'dirty' reboot of Audition. If you have lots of custom presets it is good to keep a copy of the preferences folders under another name so that you can recover your custom setups.