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HELP! Audition 14.2 won't launch MacOS Catalina

New Here ,
Jun 21, 2021 Jun 21, 2021

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I'm losing my mind here...

Audition was working FINE until about a week ago, then stopped.

I'm running MacOS Catalina v 10.15 and only recently has Audition (v14.2) stopped working.

I've tried uninstalling.
I've tried CreativeCloudCleanup.

I've tried reinstalling.

Nothing is working and I'm very frustrated.

I also have a tool called CylanceProtect installed by my IT dept that is seeing "dvaaudiodeviceui" as a threat and is quarantining that file.

Any ideas/solutions/help?

CC: @SteveG_AudioMasters_ 

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Crash , Freeze or hang

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Community Expert ,
Jun 21, 2021 Jun 21, 2021

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I'm not surprised it won't work if the audio device user interface has been quarantined as a threat! Initially, you need to tell your IT department that they need to do something about that...

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New Here ,
Jun 22, 2021 Jun 22, 2021

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Quick update:

It was the dvaaudiodeviceui file being blocked by CylanceProtect that was causing the issue.

Not sure WHY it was seen as a "threat", but having that file added to the "Global Safe List" solved the problem.

Thanks for the quick reply @SteveG_AudioMasters_ !

(big sigh of relief)

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