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I can't use Audition, don't know why...

New Here ,
Sep 03, 2022 Sep 03, 2022

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My trial is over, so I purchased a plan.

I tried to use Audition, it still says I should purchase a plan. I have an email with an approval of my purchase.

I tried to contact customer service, but one agent decided someone else can help me better. The other agent doesn't answer at all. I'm spending over 30 minutes on this, when I had less then an hour to actually do what I had to do.

With 2 babies, this hour is rare, so I just paid for nothing, as I can't use Audition, and I can't get any help from the CC. I'm seriously frustrated and upset here.

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New Here ,
Sep 03, 2022 Sep 03, 2022

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As I got no help after 40 minutes, I'm just cancelling my plan and that's it. So sad to have wasted time on this 😞

 

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Advisor ,
Sep 03, 2022 Sep 03, 2022

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Sorry to hear about the problem you are experiencing.

 

BUT, this is a user to user forum, not any contact for Adobe staff, and the fact that you received no help after 40 minutes is simply due to the fact that no other user has visited the forum in that time!

 

However, since this is apparently a software installation problem it is only Customer Service who can help you with this.  Fellow-users have no access to your account details nor to your computer.

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New Here ,
Sep 03, 2022 Sep 03, 2022

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I meant I waited 40 minutes online for a chat with someone, but nobody actually made any contact.
Thanks anyway.

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Community Expert ,
Sep 04, 2022 Sep 04, 2022

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Can't say that I'm totally surprised that you didn't get much of a response - it's the weekend and Adobe employees have families too...

 

If you have purchased a plan, then it's a good idea to update the CC app itself - this is what generally causes local registration errors. The other thing that helps with any sort of transition like this is to uninstall Audition using the CCcleaner app, and use the refreshed CCapp to reinstall it. This seems to be more reliable.

 

The CCcleaner app can be found here. 

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