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"Skipping" and "Pops" During Recording into Audition

Community Beginner ,
Jan 26, 2020 Jan 26, 2020

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This has been very frustrating and I'm hoping someone can help - I've used audition for years and in the past 6 months or so, every so often while recording, sound will appear to "skip and pop" (example attached) in recordings. It has nothing to do with playback or rendering, its immediately in the raw recorded audio though its not noticable enought in the wavelength to catch it happening in the moment because the pops are so quick and subtle - in fact you can only REALLY see it in the spectral frequency display. (shown here) It will come and go on its own and I can't recreate it on demand. audition_error_01.jpg

 

At first I thought it was just my old laptop - so I literally replaced both my laptop and my interface and the problem persists!

 

Running most recent Audition 2020, 64bit Windows 10 with 36G ram, Intel i7, and a Presonus Studio 24c with USB c cable.

 

Does anyone have any idea why this is happening? Could it be sample rate? Bit depth? Any assistance would be greatly appreciated!

 

TOPICS
Audio hardware , Freeze or hang , Noise reduction , Playback , User interface or workspaces

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Explorer ,
Jan 26, 2020 Jan 26, 2020

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Unfortunately, it's not just you or your system.  I experienced the same issue when I updated to 13.01 on my iMac.  I reverted to 13.0 and the skipping went away, I would suggest the same.  I put in a bug report to the team.

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Community Beginner ,
Jan 26, 2020 Jan 26, 2020

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Really?! Thanks I'll give a go! Will I be able to open pre-existing multitrack projects created in the more recent update?

 

Can anyone else corroborate this is indeed the only issue?

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Explorer ,
Jan 26, 2020 Jan 26, 2020

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Yes, you can open older .sesx files in 13.0.  There were other smaller issues I noticed as well, and they were reported.  They had to do with switching between the "move tool" "cut tool" and "slip tool" icons not consistently updating with the screen cursor in multitrack or waveform.  I didn't dive into it any deeper as I had a project to complete.

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Community Beginner ,
Feb 05, 2020 Feb 05, 2020

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I reverted to 13.0 and unfortunately the problem persists! Back to square one.

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New Here ,
Jun 25, 2020 Jun 25, 2020

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Thanks for this thread, I too first thought it was my computer. I didn't have this problem until the recent update that happened several days ago, a big one apparently because the icons changed designs. Now it skips during recording, so I am stuck and unable to make a professional production. Do they issue discounts or deals when you pay them and their product won't work? 

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New Here ,
Jun 24, 2020 Jun 24, 2020

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I'm experiencing the same thing.  I thought it was me being on wireless, so I switched to an ethernet cable, and it persists.  Using a Focusrite 2i2 interface and an IBM ThinkPad.  I'm thinking about trying to get a "hard copy" of the program, whenever the last one of those existed, or *sigh* switching to another software program altogether.  We'll see.    

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Mentor ,
Jun 24, 2020 Jun 24, 2020

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Try increasing the 'I/O Buffer Size'
Edit > Preferences > Audio Hardware 

Also make sure that the sample rate of your audio interface is the same as your session file and lastly make sure you are using an ASIO driver for your interface if one is available

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