Saving as an mp2

[acm_mt]

Hello! I've been trying to save my WAV file as mp2 and keep getting an error message that "my destination might be full or no longer available." I followed the previous thread from 2018 on this and tried all those suggestions but nothing has worked. I get the same message no matter what I try. My coworkers on older versions of Audition have managed to do this - I have both 2021 and 2022 right now.

[SteveG_AudioMasters_]

I've just tried it on this laptop with the current release and it saves a wav as an MP2 just fine. We never had a satisfactory answer as to what might be causing the issue with this on the older thread, but I don't think it has anything to do with space on a HD - that's just a suggestion. What is a possibility is that it doesn't like something in the file name. I don't know of anything specific, but any name in English with no funny characters or spaces in it should be okay.

[Kyle_BYUB]

I'm having the same problem and nothing has fixed it. That includes changing the name, saving to different locations, and even reinstalling Audition.

For a long time, Audition would save MP2 files just fine and then, last Thursday, it stopped and I've been trying to figure out what to do. Eventually, I had to use an online file converter because Audition refused to save as an MP2. I still can't even adjust the metadata in Audition once I did get the MP2 file on my computer.

Other people at my workplace have been experiencing the same issue for multiple years. This clearly isn't a problem of settings or other easy to miss factors. This needs to be reported as a bug and dealt with.

[SteveG_AudioMasters_]

So what changed last Thursday? (Here's a clue - it wasn't Audition...)

[Kyle_BYUB]

That's the thing: nothing changed. I was saving files to MP2 the exact same way that I always have and then, with no change to process, procedure, general file size/complexity, computer, or file location, it stopped saving MP2 files.

I was literally in the process of saving three different files to MP2 format in the same location when the issue happened. All files were approximately the same size. Two of them saved successfully to MP2, one did not. The issue has persisted since then.

I spoke with multiple coworkers who have experienced this issue before and nothing has fixed it on either of their computers. Then I tried it on another computer and the same issue occurred. Today, I had Audition reinstalled and the issue remains.

[acm_mt]

Yeah, my coworker said the same but nothing I've tried has worked. I also tried changing the names - the name I'm trying to save as today is just "S4 Trailer." 

[acm_mt]

Alright. So I just discovered that I can save an mp2 at 48/24 but the place I need to upload it to wants an mp2 at 44.1/16. I can convert the file to that but not save it. So there seems to be something about that bit rate that is clogging up the works.

[SteveG_AudioMasters_]

Okay, I just tried that - several ways. Conversion on the fly to MP2 44.1k 16-bit 160k sample rate, and again at 384k. Both worked fine. Tried it with files already at the final rate and they worked fine too. Whatever it is, it isn't that... There's nothing special about this laptop either - it's an old HP ProBook with W10.

[SteveG_AudioMasters_]

The other thing I tried to do - and succeeded with - was to alter the metadata on the MP2 file after it was created, and save it. If you can't do that, then I'd be rather inclined to look at any registry policy changes that your employer's IT dept may have made when they set up the machine. Policy edits can prevent almost anything working if they are set up to do so - and that would also make some sense of the error message you get, and that I don't.

Not absolutely saying that this is it, but it's something you should investigate.

[Kyle_BYUB]

That is one thing that I have been unable to do, altering the metadata and saving an existing MP2 file. I'll look into it.

Also, I've tried saving as an MP2 at 44100 Hz, bit depth of 32, 256 kbps. Could that be causing any issues? I do need it saved at 44100 Hz to be useful.

[Kyle_BYUB]

I came back to try saving with other files and it seems to be able to save them to MP2 with my needed settings. It's odd, since even freshly downloaded files weren't working with MP2 yesterday, but it seems that the issue is now limited to only one particular file. Do you know what could lead to that?

[SteveG_AudioMasters_]

Usually when that happens, it's due to a faulty file header, so it's worth exploring that option first. So, if you can do this, open the original file as a .RAW file (you have to specify the parameters) and then save it from there as a wav. Or even directly as an MP2. This will have the effect of creating a new header in whatever format you choose.

[Kyle_BYUB]

Still no success. I keep getting the same error message as before.