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Severe Error Code 00000008 - Noise Print Undefined

New Here ,
Apr 21, 2017 Apr 21, 2017

We are getting these 2 errors (see screenshots). Need HELP! We are trying to 'Capture Noise Print'. We cleared Cache. We have the cache going to an external Harddrive so not sure if memory is an issue. See Screenshot of our mac version as well. Thanks!Screen Shot 2017-04-21 at 8.21.27 PM.png

Screen Shot 2017-04-21 at 8.14.31 PM.pngScreen Shot 2017-04-21 at 8.15.02 PM.png

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correct answers 1 Correct answer

Apr 22, 2017 Apr 22, 2017

Thanks for reporting, as SteveG mentioned, we're working on it. In the mean time, going back to a previous version is the recommended workaround.

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Community Expert ,
Apr 22, 2017 Apr 22, 2017

If you're using the latest upgrade, then the problems with NR are acknowledged as a known bug and being actively worked on.

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Apr 22, 2017 Apr 22, 2017

Thanks for reporting, as SteveG mentioned, we're working on it. In the mean time, going back to a previous version is the recommended workaround.

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Community Beginner ,
Apr 24, 2017 Apr 24, 2017

How can I go back to the previous version?

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LEGEND ,
Apr 24, 2017 Apr 24, 2017
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