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Shortkeys and format presets are always delted and cannot be changed.

New Here ,
Aug 16, 2020 Aug 16, 2020

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Hello dear Community,

 

since like a month I got the problem that everytime I open Adobe Audition CS6, all my shortkey and format presets are not available. Moreover, when I want to edit the shortkey settings to get my workflow back, it appears the sign "Audition has found an error and has to be closed now" The details displayed are (everything translated from German):

 

Problem signature:
Problem Event Name: APPCRASH
Application name: Adobe Audition CS6.exe
Application version: 5.0.2.7
Application timestamp: 505806ee
Fault module name: MSVCR100.dll
Error module version: 10.0.40219.473
Fault module timestamp: 580f7bc6
Exception code: 40000015
Exception offset: 0008d7dd
Operating system version: 6.1.7601.2.1.0.256.48
Locale ID: 1031
Additional information 1: b0cc
Additional information 2: b0cc0a0e9185a59eaa60006e9b6af34c
Additional information 3: 8734
Additional information 4: 873481c6eae3934cdb8ec6a497e8af9e

 

So I litterally can't work on nothing with this program currently. I googled the problem and put a new MSVCR100.dll file in the program folder, but it didn't help.

 

Can anyone help me? Thanks in advance,

Colin

 

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Crash , Freeze or hang

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Community Expert ,
Aug 16, 2020 Aug 16, 2020

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Try reinstalling it.

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