• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

There was a problem saving the metadata.

Explorer ,
Nov 09, 2020 Nov 09, 2020

Copy link to clipboard

Copied

I am encountering an error message in the latest version of Adobe Audition. There aren't actually any problems. Everything works fine, but this error message keeps appearing. I can't find any information about this error message online.

 

I have Windows 10 fully updated as of this time, and the latest version of Adobe Audition build 13.0.11.38. I'm using a Focuscrite Scarlett 2i2 USB audio interface, and its software and drivers also fully updated.

 

To reproduce the error I take the following steps:

  1. Set the audio hardware device to Focusrite USB ASIO. Buffer size 256, sample rate 48k.
  2. Create a new multi-track session
  3. Assign the input on track 1 to mono input [01M] or [02M].
  4. Press R on Track 1 so I can record to track 1.
  5. Press the red record button.
  6. Record audio for awhile. I'm not sure exactly how long the recording has to be to get the error, but the error does not appear on short recordings.
  7. Press stop to stop the recording.

 

As soon as I press stop to stop recording, the following error message appears on top of track 1.

 

"There was a problem saving the metadata." Here is a screenshot of just the error message.

Screenshot 2020-11-09 185613.png

If I press OK, the error goes away. There don't actually appear to be any problems with the recording. Everything is working fine. This error message just appears once when I stop recording, and that's it. Please let me know if there is a way to fix this. Thanks.

TOPICS
Audio hardware , How to

Views

2.5K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Feb 04, 2021 Feb 04, 2021

In Edit>Preferences>Metadata, do you have a check in 'Include markers and metadata by default on Save As/Export' box? Also, do you have a check in the 'Include markers and other metadata' box?

This has nothing to do with drivers, the OS or anything else. When you stop recording in Multitrack (which is direct to file) then the metadata needs to be written at that point, so there's a good chance that accidentally, you may have inhibited it.

Votes

Translate

Translate
Guest
Feb 04, 2021 Feb 04, 2021

Copy link to clipboard

Copied

This is a really annoying message.  I don't care about metadata for what I'm doing, so not saving it is not important (assuming that the error message actually means something).  I'm recording a number of short tracks, and having to click on this every time slows everything down.

 

Apreche posted this three months ago yet there has been no reply.  Are we the only two people who are trying to deal with this?

 

Cheers!

 

Ed

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 04, 2021 Feb 04, 2021

Copy link to clipboard

Copied

Thanks @Deleted User 

 

Just to confirm. The problem still persists today even though I continue to keep all my OS, drivers, and software fully updated to the latest versions.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 04, 2021 Feb 04, 2021

Copy link to clipboard

Copied

In Edit>Preferences>Metadata, do you have a check in 'Include markers and metadata by default on Save As/Export' box? Also, do you have a check in the 'Include markers and other metadata' box?

This has nothing to do with drivers, the OS or anything else. When you stop recording in Multitrack (which is direct to file) then the metadata needs to be written at that point, so there's a good chance that accidentally, you may have inhibited it.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 04, 2021 Feb 04, 2021

Copy link to clipboard

Copied

I do have both of those boxes checked. I have never gone into that preferences menu before, so they must be checked by default.

I will probably uncheck the boxes, since I don't need metadata. I will test and see if that solves the problem, which I imagine it will. Thanks!

However, I am still curious, is there some other correct way to deal with this? Assuming I did want it for some reason, how can I stop the recording without inhibiting the saving of metadata?

Also, what information exactly is contained in the metadata? When would I want it?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Feb 04, 2021 Feb 04, 2021

Copy link to clipboard

Copied

I might have found it.  I did some searches and there was a mention that it was necessary to give Audition administrator permissions.  I tried right clicking on the app and selecting "Run as administrator" but it didn't make a difference. Then I tried changing the permissions for the Audition at the app itself, and that worked.  I don't know your level of comfort with this level of system changes, but it worked. 

 

You need to find the app itself (the exe file) in your programs directory. If you Google "Windows 10 give app administrative permissions" or similar you will find the steps outlined, maybe some with pictures.  The program file is most likely under C:\Program Files\Adobe\Adobe Audition 2020 with the filename Audobe Audition.exe. You right click it and go to Properties. Then click on the Security tab and then Edit where it says "To change permissions".  Click all of the boxes under Allow, and then click on Apply.  Should be ok after that (at least it was for me). 

 

Good luck!  Let me know if it works out.  I'll let you know if it fails at any time! 

 

Cheers!

 

Ed

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 04, 2021 Feb 04, 2021

Copy link to clipboard

Copied

Audition normally works best if the user has administrative privileges. This has been known about for a long time, and it would be rather better if Adobe actually included something about this during installation, as far as I'm concerned...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Feb 04, 2021 Feb 04, 2021

Copy link to clipboard

Copied

For sure!  I'm glad to know I wasn't dreaming.  🙂

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 02, 2024 Feb 02, 2024

Copy link to clipboard

Copied

LATEST

So it's been 3 years since Guest posted this and I just had the same issue! I just purchased the Adobe CC and had made a ton of edits to my 10 minute audio recording that took me days and days and days, since I am brand spanking new to Audition. I went to save and had that same message about 'saved but cannot write xmp in file' or whatever. I searched and found your response which completely saved me! Thank you for posting the instructions on fixing this! I was so frustrated! It worked!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 03, 2021 Jun 03, 2021

Copy link to clipboard

Copied

I have good news and bad news for you.

The good news is that I solved the problem. I can now save the metadata.

The bad news is that I wasn't even trying to fix the problem. I completely re-installed Windows 10 and Audition from scratch for unrelated reasons. When I went to use Audition again I was able to save metadata without any error.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines