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UNABLE TO USE MY SERIAL NUMBER ANY LONGER - CANNOT DE-ACTIVATE RE-ACTIVATE

New Here ,
Oct 08, 2021 Oct 08, 2021

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Using a desktop and laptop for over 6 years.  Adobe Audition standalone (CS6 Version 5.0).  In the past I can de-activate and activate the product.  I had a problem about 4 years ago, and the ADOBE teach was able to reset the activation server.  Now I have new equipment (Windows 10 Desktop and Windows 10 Laptop) - I am unable to de-activate (greyed out).  In attempting to install to the new computer, a pop-up window has come up. Message says, "The serial number 1137-xxxx-xxxx-xxxx-xxxx-xxxx (I'm not writing the actual serial number here) is already in use by the maximum of 2 computers. You need to deactivate another computer". - The current Adobe Tech Support said, "... we do not have a support team for perpetual products. However, You can contact community forums from the link below and post your query, our experts will help you in resolving the issue." - SO HERE I AM.  I work with a small community radio station in Ontario.  Most staff use the newer Cloud Creative Adobe Audition, but the DJ prep computer and laptop must use the older, reliable program for now - $$ issues. Any help would be appreciated.

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Mentor ,
Oct 08, 2021 Oct 08, 2021

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Community Expert ,
Oct 09, 2021 Oct 09, 2021

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It's a bit naughty of the helpline not to be able to point you at these links, because the principle holds good across all Adobe software, regardless of its age. If you get nowhere trying to do this though, we won't be able to help because we have absolutely no access to the user database (quite correctly - that would be a security breach) or activation tools. And they know that too...

 

Your other thread is essentially redundant, so to save dead search paths with no information in them, it's been sent to the giant trashbin in the desert - just in case you were wondering what happened to it.

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New Here ,
Oct 09, 2021 Oct 09, 2021

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Yes they gave me https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html#deactivate-apps - but the other two are not applicable.  The CS6 is not 'new' enough to show up on the page to deactivate a device.  

And currently I cannot deactivate one of my computers as it is 'greyed out'.

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New Here ,
Oct 09, 2021 Oct 09, 2021

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Thank you - last link was tried for what was applicable. First two links are not applicable at all.

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