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A totally black Bridge window

Guru ,
Feb 22, 2018 Feb 22, 2018

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About a week ago I updated Bridge CC 2017 to CC 2018. I removed 20178.

I used it without problems for a few days this week.

Today I launched Bridge CC 2018. All I got was a window with a white title bar and nothing but black. And choosing new window, new folders, new workspace, new anything didn't work.

I relaunched Bridge CC 2018 holding the preference-rebuild keys trashed all prefs. Didn't work.

Uninstalled Bridge and reinstalled Bridge CC 2018. Didn't work.

Installed Bridge CC 2017. I got an application folder!

I'm running a MacBook Pro 2017 retina with Sierra.

Anyone have any insights regarding CC 2018? Should I just skip using it and stay with CC 2017?

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correct answers 1 Correct answer

Adobe Employee , Feb 23, 2018 Feb 23, 2018

Hi Sandee Cohen,

Can you please share a screenshot of Adobe Bridge CC 2018.

This will help us investigate the issue.

Also have you made any changes to the system or installed a new application recently,

Please share Bridge.log from the following location to abseth@adobe.com

~/Library/Application Support/Adobe/Bridge CC 2018 /

Regards,

Abhishek Seth.

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Adobe Employee ,
Feb 23, 2018 Feb 23, 2018

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Hi Sandee Cohen,

Can you please share a screenshot of Adobe Bridge CC 2018.

This will help us investigate the issue.

Also have you made any changes to the system or installed a new application recently,

Please share Bridge.log from the following location to abseth@adobe.com

~/Library/Application Support/Adobe/Bridge CC 2018 /

Regards,

Abhishek Seth.

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Community Beginner ,
Apr 12, 2021 Apr 12, 2021

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Sandee, I seem to be having the same problem, and advise I received to purge caches and rebuild Bridge preferences hasn't helped. Have you solved your problem?

Loren

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Adobe Employee ,
Apr 15, 2021 Apr 15, 2021

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LATEST

Hi @daisysdad 
Please update to latest version of Bridge and Camera raw, that should solve the issue.

 

Thanks,

Bridge Team

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