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Adobe Bridge 11 freezing when deleting files.

New Here ,
Nov 22, 2020 Nov 22, 2020

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I've updated to 11.0 from 10.1.1, everytime I try to delete a picture in Bridge the program freezes and I have to use task manager to stop Bridge.  I have done a clean fresh insall of 11 no help  (all defaults reset).  I am now back to 10.1.1 with a clean install and deleting files works fine.  

Running Win 10 on an ASUS N501JW Laptop, i7 16gb ram, plenty of space on the SSD.

 

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Crash or freeze

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Community Expert ,
Nov 23, 2020 Nov 23, 2020

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Do you have the latest video driver installed?

If you go into administrative tools/event viewer/windows logs/application is there a Bridge crash report?

If so can you copy as text and post it here?

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Community Beginner ,
Nov 23, 2020 Nov 23, 2020

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Yes to latest driver.

Getting an Applicaton hang error. 

Details:

Log Name: Application
Source: Application Hang
Date: 11/22/2020 5:45:21 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: BrettASUSLaptop
Description:
The program Bridge.exe version 11.0.0.83 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: b94
Start Time: 01d6c1395a9ae61b
Termination Time: 4294967295
Application Path: C:\Program Files\Adobe\Adobe Bridge 2021\Bridge.exe
Report Id: 35e6218d-32bf-4ccb-ac70-2a34fae566bd
Faulting package full name:
Faulting package-relative application ID:
Hang type: Top level window is idle

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>101</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-11-23T01:45:21.8542574Z" />
<EventRecordID>11356</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>BrettASUSLaptop</Computer>
<Security />
</System>
<EventData>
<Data>Bridge.exe</Data>
<Data>11.0.0.83</Data>
<Data>b94</Data>
<Data>01d6c1395a9ae61b</Data>
<Data>4294967295</Data>
<Data>C:\Program Files\Adobe\Adobe Bridge 2021\Bridge.exe</Data>
<Data>35e6218d-32bf-4ccb-ac70-2a34fae566bd</Data>
<Data>
</Data>
<Data>
</Data>
<Data>Top level window is idle</Data>
<Binary>54006F00700020006C006500760065006C002000770069006E0064006F0077002000690073002000690064006C00650000000000</Binary>
</EventData>
</Event>

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Community Expert ,
Nov 23, 2020 Nov 23, 2020

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Have you checked problem history in the "Security and Maintenance" control panel.

Make sure your video driver is up to date.

Last resort.uninstall Bridge, reboot and reinstall Bridge

BTW nice laptop!!

 

 

 

 

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New Here ,
May 14, 2023 May 14, 2023

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Видеодрайвер не влияет на одну программу  Мост, он работает со всей системой, а глючит только одна программа. При чём видеокарта и её драйвер?? У меня та же проблема. Виндовс 11, лаптоп, Мост 12-01.  Может посоветуете заменить лаптоп? :-)))

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New Here ,
May 14, 2023 May 14, 2023

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The video driver does not affect one Bridge program, it works with the entire system, and only one program is buggy. What about the video card and its driver ?? I have the same problem. Windows 11, laptop, Bridge 12-01. Can you recommend replacing the laptop? :-)))

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