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Adobe Bridge 2023 crashes on startup

Community Beginner ,
Nov 14, 2022 Nov 14, 2022

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I recently updated my Adobe Bridge 2023 version. Since then, the moment I start Bridge, it crashes.

I'm using MacOSX Monterey, 12.6.1 on an iMac, Late 2015. Bridge version is 13. 

The message I get only says: "Sorry, something went wrong. This is likely an issue at our end, but it could be that you're not connected to the Internet. Please check your connection and then try again later. If you're still having issues, please see our troubleshooting guide". There's only one button (Dismiss) and when pressed, Bridge closes. 

I've restarted the computer, internet connection works fine, I've uninstalled Bridge and installed it again, but nothing works. I've also tried to Reset preferences, reset the default workspace, and purge the cache, but it doesn't work. On the other hand, Photoshop works perfectly fine. 

 

Any pointers?

 

Thanks in advance

 

 

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correct answers 1 Correct answer

Community Expert , Nov 16, 2022 Nov 16, 2022

David,

 

I'm at a complete loss. About half a year ago, I and a 5k iMac, but I never upgraded to 12 before I left it. (I now have a Mac Studio). Anyhow, if there were an issue with your processor being too old or your GPU not big enough, the installation would probably have mentioned that. In addition, if PS is running, there's no reason why Bridge would not. 

 

I'm assuming that you've done a standard installation and do not have the Bridge application stored on a networked server in Brazil or

...

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Community Beginner ,
Feb 10, 2023 Feb 10, 2023

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Thank you, I just contacted Support and asked for the release 12.x of Bridge, they gave me a direct link to 12.0 which is good until they fix this issue in next release of Bridge 13.x

so it's basically a downgrade;  I worked with 12. in the past just fine!

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New Here ,
Aug 14, 2023 Aug 14, 2023

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Can you please share the link for  Bridge 12.x  or how to contact support?  Rhetorical question: it is now August 2023; why 9 months later is this still an issue? 

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Community Beginner ,
Aug 14, 2023 Aug 14, 2023

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Open Adobe CC and look through the apps available to install. Previous versions of Bridge will be there.

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Community Beginner ,
Feb 18, 2023 Feb 18, 2023

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Same problem here! 

Why do we pay if it doesn't work?!

The only solution I had, was to downgrade to version 2022. 

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Community Beginner ,
Dec 05, 2023 Dec 05, 2023

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I also have this problem since this morning. I open Bridge 2023 then a message open just saying 'ERROR'. When I click 'OK' Bridge crashes. I really can't use these problems now, I depend on Bridge for lots of things. Bridge hasn't been what it was when I was still using creative suite 6.
HELP! Please..

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