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Adobe Bridge 2024 is corrupted and cannot be opened

New Here ,
Mar 20, 2024 Mar 20, 2024

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Hi, I installed Adobe Bridge from creative cloud on mac Apple m1 max 14.3.1 (23D60)
When I go to open it I get the window “Adobe Bridge 2024” is corrupted and cannot be opened.

I tried to download other previous versions but I still get the same error.

Can you help me?

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Community Expert ,
Mar 20, 2024 Mar 20, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">

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Community Expert ,
Mar 20, 2024 Mar 20, 2024

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Hi, @Marcolinux, the first thing I'd try is to delete the preferences. Here's how:

 

Before clicking on Bridge in the Dock (or double-clicking the application for the Mac), press Command-Option-Shift. For PCs, press Control-Alt-Shift. Then open Bridge, BUT KEEP your fingers on those keys until you see a window pop up. From the window, choose “Reset Preferences," "Entire Thumbnail Cache,” and/or "Reset Standard Workspaces.” In your case, choose all three.

 

Please let us know what happens.

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New Here ,
Mar 21, 2024 Mar 21, 2024

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Hi, @gary_sc  Unfortunately it doesn't work, the same error always appears. I wanted to try to delete them manually, but looking for the preferences in the finder, the bridge ones aren't even there.

 

Thank You

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