Adobe Bridge Blue Thumbnails macOS for H265/HEVC Footage

[AllanY]

Has anyone found a solution to the blue thumbnail glitch on Adobe Bridge on macOS? Thumbnails on ProRes HQ footage look normal, but any H265/HEVC footage has a blue tint. I know Windows has a solution by installing HEVC extensions, but I can't find any for macOS. I am on the latest macOS Sequoia and Adobe Bridge versions.

[Ashmit Singh]

Hi @AllanY ,

Thank you for your feedback.

We were unable to reproduce the issue on our end.

Please share the sample file/files on which you are observing the issue at sharewithbr@adobe.com and mention this thread. Also if you could kindly attach screenrecording of issue.

Your assistance is greatly appreciated!

Thanks,
Bridge Team

[StephenWebster]

Same issue. H.265 and Canon Log2  footage all show blue. 

[Daemon Baizan]

I have the same problem with blue thumbnails for video in Adobe Bridge. It's 3/1/25 and I'm using the latest Bridge, the latest Photoshop, running Sequoia 15.3.1 on a Mac Mini M4 Pro. The actual video will play in correct color, but the thumbnails are all blue tinted. I've re-installed Bridge a couple of times to no avail. I'll attach a screenshot showing the thumbnail of a RAW (NEF) file in true color, the blue thumbnail of a video made of the exact same scene, and a paused Quicktime window showing that blue-thumbnailed video playing with correct color.

[Daemon Baizan]

Following on my comment above, here's a screen capture video of those blue thumbnails in action: https://spaces.hightail.com/receive/4zBUGqrqCF

[Ashmit Singh]

Hi Daemon,

We tried this with files on our end and were unable to reproduce same,

could you kindly share the file where you see this blue tint with us.

Your assistance is greatly appreciated!

Thanks,
Bridge Team

[benjaminduncalf33]

Same problem here 

[AllanY]

I'm still having this issue with HVEC/H265 files on an M4 Max and M3 Ultra with the latest macOS Sonoma and Adobe Bridge updates. I've been emailing with Adobe support for months now, and still no resolution whatsoever.

They keep asking for more screenshots and videos. Then they just closed my case for no reason, stating that I didn't respond, even though I provided more details as requested without a response from them. They are not trying to solve this issue.

[jimf16377877]

I have the same problem. Bridge 15.0.3.525, Sequoia 15.4.1 on a Mac Studio M1 Ultra. Videos play fine, but thumbnails are blue as in attached screenshot. Videos were shot on iPhone 12.

[aprotz]

I'm having the same problem on an M2 Mac Studio, Sequoia 15.4.1 with the latest Bridge

[sachag37368285]

We're seeing this too, in our case with S-log3 footage from FX3.

Mac Studio M1 Max, Sequoia 15.4.1