Adobe Bridge Cache error message

[shannond37359467]

First I own the bridge program not from creative cloud/

Two issues I need help with.

1. After update to latest Mac software Bridge does not recognize my camera anymore.  Is there a way to get Brige back to working properly without having buy something new and if so please give specific details and steps.

2. And most pressing, I went to open a folder filled with photos I had previously uploaded so I could do some color corrections.  In bridge I see half of the photos but not all that are in the folder.  When I click on the folder a prompt box comes up and says I need to purged the central cache folder.  When I went to purge  cache it basically just spins for hours and says building criteria.  I have work that needs to be done and need this fixed ASAP!!

[Sahil.Chawla · Accepted solution]

Hi Shannond,

Could you please quit Bridge, then navigate to the following location and delete the content from the cache folder :-

• Mac OS: /Users/[User name]/Library/Caches/Adobe/Bridge [version number]/Cache/full
• Windows: /Documents and Settings/[User name]/Application Data/Adobe/Bridge [version number]/Cache/full

Regards,

Sahil

[shannond37359467]

This did not fix my problem.  The cache prompt still comes up saying I need to purge the central caches in the library. When I look at your forum it says something about doing this manually.  It is all vague assuming and confusing.

1- what does that mean, will I loose settings of my photographs?

2- what is the exact step by step to do this request if this will fix my problem?

3- why does bridge not see my camera anymore when I plug it in?

4- why does it take days to get an answer when it says this is 24/7?

[Sahil.Chawla]

May I know which version of Bridge are you using?

[shannond37359467]

CS6