Adobe Bridge will not work

[desco]

Hi

Compete failure of C: drive last week. New one fitted, Adobe helped me reinstall LR6 and CS5. I now find adobe bridge will not work, what do I need to do?

Thanks for any help.

[kglad]

reset your preferences - https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge-windows.html

though if you os is incompatible (ie, new), that may not work.

[desco]

Hi Windows 10, been on the site suggested. surprised Adobe not willing to help!

[Jeffrey_A_Wright]

Moving this discussion to the Bridge General Discussion forum.

[desco]

Hi

have had another go on Adobe Chat, again they say they can not / will not help!!! and I must find the answer in the Forums. Spent some 2+ hours yesterday searching for an answer. Is there any way you could point me in the right direction?

the first reply suggested if new OS it may not work, I am on Windows 10 and he was correct. I can find Bridge updates but that does not help.

Thanks for any advice

[kglad]

did you successfully reset bridge preferences?

[desco]

Hi

As you suggested Windows 10 is too new, and it did not work. any other suggestions would be welcomed. Thanks

[kglad]

if you successfully reset your preferences you can try

uninstalling (including preferences),

cleaning per Use the Creative Cloud Cleaner Tool to solve installation problems

restarting your computer

reinstalling

[desco]

Hi

I am not on CC, my LR6 and CS5 are standalone products pre CC

[kglad]

doesn't matter.  click the link and read.

[Sahil.Chawla]

Hi desco,

Could you please let us know if you are still facing this issue? If no, then please try the steps as suggested by kglad. If yes, then please let us know so that we can mark this query as resolved.

Regards,

Sahil