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Adobe Cloud Tools doesnt work

New Here ,
Jul 07, 2021 Jul 07, 2021

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Dear all hi,

 

I have a problem with adobe tools. I 've perfectly installed and updated the Adobe Cloud and the tools accordingly. But right now when I click on for ex. (Bridge), it seems like it is opening but suddenly appears and closes. Does anyone experienced this situation. Can you help me? 

 

Thank you in advance

 

 

TOPICS
Crash or freeze , Problem or error

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Community Expert ,
Jul 07, 2021 Jul 07, 2021

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What operating system? Can you launch apps from your Start menu (Windows) or Applications folder (Mac)?

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New Here ,
Jul 08, 2021 Jul 08, 2021

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Windows. Yes I can also launch apps from the Start menu. But when I klick on it they only pops up 1 sec and disappears. I ve uninstalled and installed again 3 times. But it doesnt work.

 

Thank you

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Community Expert ,
Jul 08, 2021 Jul 08, 2021

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So your apps don't launch from the Start menu or they do?

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New Here ,
Jul 08, 2021 Jul 08, 2021

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No unfortunately dont. Window just pops up 1 sec and dissapears

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Community Expert ,
Jul 08, 2021 Jul 08, 2021

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None of your Adobe apps launch except Creative Cloud?

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New Here ,
Jul 09, 2021 Jul 09, 2021

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Creative Cloud doesnt work. Adobe reader works. But none of the Cloud tools work. I need an urgent support about this situation. My PC is suitable to work with the tools. If it wont work, unfortunately I want to get my money back. Because from the beginning, I had no chance to use the tools due to this problem.

 

Thank you for your support in advance 

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People's Champ ,
Jul 09, 2021 Jul 09, 2021

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My suggestion is you delete everything Adobe using the ACC creative cloud tool.

Reboot your machine.

Disable your virus protection software and reinstall your apps.

One of the two is causing permissions issues.

You can also create a new user and see if you can launch one of the apps from the new user account as a check.

 

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Community Expert ,
Jul 09, 2021 Jul 09, 2021

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We are not Adobe, we are community members. We can just offer advice on troubleshooting.

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New Here ,
Jul 09, 2021 Jul 09, 2021

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Yes I know that I am writing to the community members. Thank you for the info anyways. I ll try to solve it with disabling the virus protection. 

I also have already been written to Adobe but nobody responded. 

 

Thank you again

 

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People's Champ ,
Jul 09, 2021 Jul 09, 2021

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Adobe offices have been closed this week.

I have no idea if this has effected Aobe tech support.

Some virus software will stop programs from installing files in specific areas depending on the system permission rights assigned.

Dis-abbling antivirus software only needs to done when installing certain types of applications.

Avast was the only problem virus software that gave Adobe products fits all the time. Those issues have been corrected. 

Try R-clicking one of the Adobe icons and select "run with administraive rights" and see if will open.

I also suggested add a new user, which you shoud do anyway.

If you ever have a corrupt startup and cannot log in with your primary user account , you can get into your machine by creating secondary LOCAL user account.

 

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New Here ,
Jul 15, 2021 Jul 15, 2021

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Can you help me about this 

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Community Expert ,
Jul 15, 2021 Jul 15, 2021

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No because we don't have enough information. Possibly, possibly not if you post the actual crash report.

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People's Champ ,
Jul 15, 2021 Jul 15, 2021

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You have a system file error.

 

Try these two things.

Try these first to see if they work:

Open Start, type: CMD
Right click CMD
Click Run as administrator

Type in at the prompt: (Hit enter after each)

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

Also run the System File Checker utility:
Open Start, type: CMD
Right click CMD
Click Run as administrator

At the Command Prompt, type: sfc/scannow

This will check for any integrity violations

Restart your system

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