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Adobe Photo Downloader cannot load photo's from iPhone Xr

New Here ,
Jan 06, 2019 Jan 06, 2019

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I must be doing something wrong... what happens is:

- I start Adobe Bridge CC 2019

- I click the 'get photos' button

- the photo downloader takes forever to start but then gets loaded

- it sees my 1000+ pictures on the iPhone

- I can select photos for download

(- I have to change my settings because they are not retained, not even the photo naming preference, but that is reported elsewhere by others too)

- then as soon as I download I get the msg that photos are not available.

The phone is not locked, the photos are there.

I'm using a macbook pro 2012 / MacOS Mojave / Bridge CC2019 9.0.2.219 with my iPhone Xr.

Does anyone recognise the problem and have a fix?

I must say that I have had problems with a previous version of Bridge as well and have stopped using it, but my workflow is so much easier with Bridge and the downloader.

Regards,

Wiljo

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Participant ,
Jan 05, 2020 Jan 05, 2020

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I have a similar problem with my iPhone Xr iOS 13.3

MacOS Catalina v 10.15.2

I start Bridge v10.0.1.126

Photo Dowmloader opens - No valid files found - there are 50 photos on the phone.

Close and open "Import from Device"

Device shown is Rons iPhone, next to the name it has a Locked icon?? this has never happened before.

 

I have also noted that Photo Downloader settings are not saved, the last pic was of my settings that do not save

Look forward to a solution, Adobe Bridge is the best, organiser of my photos

 

Ron

Screen Shot 2020-01-06 at 5.04.25 PM.pngScreen Shot 2020-01-06 at 5.05.59 PM.pngScreen Shot 2020-01-06 at 5.08.04 PM.png

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Participant ,
Jan 05, 2020 Jan 05, 2020

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Hi Wiljo

The work around I am using until we get an answer is to use Apples Image Capture app.

I have set it to open when my iPhone Xr is connected.

This works just as the "Import from Device" dialogue in Adobe Bridge (the interface is almost the same)

I then selected the same folder to import the photos to as I use in Adobe Bridge.

Now everything works, BUT, would prefer an Adobe solution for Bridge obviously

 

Regards

RonScreen Shot 2020-01-06 at 5.36.01 PM.png

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