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arw files not visible

New Here ,
Aug 11, 2023 Aug 11, 2023

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Hi,

 

My arw files are not visible in bridge 13.0.4.755?

 

Best regards,

Mark

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Bug , How to

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Community Expert ,
Aug 11, 2023 Aug 11, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from using the community">

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Adobe Employee ,
Sep 08, 2023 Sep 08, 2023

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Hi @alex,

Thanks for reaching out.

What is this ACR version on your machine?
There was an issue with ACR version 15.5.0 with preferences which has been resolved in release ACR 15.5.1 .
Please update if you are using 15.5.0.
If that does not resolve the issue then share any sample file with us @ sharewithbr@adobe.com

Regards,
Bridge Team

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