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Bridge 11.0.0.83 Consuming Massive RAM

Participant ,
Oct 20, 2020 Oct 20, 2020

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After using the new Bridge for about an hour, it started giving me "Not enough RAM" errors.  Task Manager showed Bridge consuming over 25GB of memory.  Bridge would not close.  Tried closing it in Task Manager - no luck.  Closed PS, then Bride closed.  Restarted Bridge, it immediately consumed over 24GB of memory.  I rebooted.  Bridge started out with a reasonable 4GB, but grew to over 25GB within 10 minutes.  I have PS memory max set to 21GB.

 

After 30 minutes or so, the entire PC becomes unusable with less than 1% memory available.  Task Manager won't close Bridge - must reboot.

 

PC:

I-7 6800K

32GB memory

Windows 10 Pro 19041.672

 

TOPICS
Crash or freeze

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Adobe Employee ,
Oct 20, 2020 Oct 20, 2020

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Hi scottbu,

 

Thank you for reporting this issue to us. To help us better investigate the issue, it would be great if you can help us with the below queries :
  1. What is the Bridge workflow which you were performing which caused a sudden jump in memory? (any details about the type of assets, type of operations in Bridge, a screen recording if possible as well would be very helpful)
  2. It would also be great if you can share the BridgeLog file located at :
  • MAC - ~/Library/Application Support/Adobe/ Bridge 2021/
  • WIN - %appdata%\Roaming\Adobe\Bridge 2021

 

Thanks,

Varun Varshney

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Participant ,
Oct 21, 2020 Oct 21, 2020

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Varun,

The sudden jump in memory usage started after I installed 11.0.0.83. I'm
not doing anything differently than with the previous version.

Today, I've had Bridge up in one folder for over two hours. Bridge is not
doing anything that I can detect from the interface, but is consuming over
16GB of memory, and 70% of the CPU. Disc activity is over 4GB/s. It's
been doing this constantly for well over an hour. Bridge and PS are the
only apps running. Bridge is consuming so much system resource that it
makes editing in PS almost impossible.

About 3 weeks ago, I was so fed up with Bridge performance that I installed
this WD Blue 500GB SSD to have enough space to put the folder I am working
on as well as Bridge cache on a new SSD. Prior to that, I had the Bridge
cache on a 256GB SSD and the files I am working on a WD Black 4TB hard
drive. I thought maybe one of the drives was going bad, although Windows
and other drive benchmarks showed them working correctly. Windows was
correct - moving the working folder and Bridge cache to a brand new 500GB
SSD did not improve performance. As of now, the 500GB SSD has 203GB used,
262GB free. The SSD that I had the cache on before has 81GB used, 141GB
free.

I spent the better part of the day yesterday going through all my online
folders in Bridge 2021 to allow it to do thumbnails and previews on the new
SDD. Yet, every time I open Bridge, in any folder, it has to "Generate
thumbnails..., generate previews." There are 2007 items in the folder
folder I'm working now, with slightly more NEF and ARW files than PSD
files, and two PSB files. The folder containing these files and the
Bridge cache are on the same drive - the WD Blue 500GB SSD. It takes
Bridge over 40 minutes to finish thumbnails and previews in this
folder - *every
time I open Bridge!*

Please help.

Thanks,
Scott

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Participant ,
Oct 21, 2020 Oct 21, 2020

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I attached the log file to this email, but it doesn't appear here in the forum.  Was it received?  I don't see a way to attach a log file here.

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Adobe Employee ,
Oct 22, 2020 Oct 22, 2020

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Hi @scottbu ,

You can send the log file to the following email address :

sharewithbr@adobe.com

Thanks,

Bridge Team

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Participant ,
Nov 02, 2020 Nov 02, 2020

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I just finished editing the raw files in the same folder as described above.  It was painful because Bridge was taking so much of the CPU and disk bandwidth.

 

Bridge has been running for over 3 hours.  PS is the only other app running.  Although Bridge doesn't say it's doing anything, most of the .psd thumbnails in the Content window are either dark gray or gray checkerboard.  It's consuming 10+ GB of memory and 50% to 90% of the CPU.  This is in the same folder I've been working with for the last week +.

 

What in the world could Bridge possibly be doing?

I've sent today's Bridge log file to sharewithbr@adobe.com.

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Engaged ,
Oct 24, 2020 Oct 24, 2020

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This should not be news to you guys at Adobe.  I've been reporting the same issue for over two years!  Three releases later and the problem is still there. Good luck to the OP.  The issue is related to the rendering of previews and writing to the Cache. 

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People's Champ ,
Oct 25, 2020 Oct 25, 2020

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Can you go into windows system performance and change your system folders and change your performance options.

Make sure processor scheduling is set for programs.

Under "virtual memory" see if you can split it up with no more then 15% of your total C: drive size. Split the page file to two or more hard drives.

Make sure under visual effects its set set for best performance.

remember from a cache creation stand point Bridge is starting over rebuilding cache.

If you have Bridge 10 installed, delete it 

Beyond that yes, its still a pig with new lipstick.

 

 

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New Here ,
Nov 01, 2020 Nov 01, 2020

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Bridge is a nightmare and I spent 2.5 hours with tech support only to finally realize the guy must have been intoxicated.  When he at last managed to get onto my computer, his arrow was all over the place and his "fixes" were repetative to no avail.  And yes, virtually every Adobe update so far has caused me massive problems.  Now, Bridge won't let me delete, either.

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People's Champ ,
Nov 01, 2020 Nov 01, 2020

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Try resetting your Bridge preferences.

Delete works on the machines I am running. I assume you are talking about deleting files.

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People's Champ ,
Nov 01, 2020 Nov 01, 2020

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Here is something I am noticing that I would like people out there check out.

I am finding that if PS is opening files from " browsing in Bridge" function Bridge memory explodes to 25 gig of RAM The issue I see is Bridge does not release that memory if I close PS when done.

I have a main storage  drive that has my photo folder on it.

The folder has 1750 folders 110,000 files   approx 1.22 TB of data

When I set Bridge on that folder RAM soars to 47 GIG

If I move it to a smaller folder that committed RAM does not change until I start selecting files in folders. 

It appears that Bridge tries to load its entire cache system into memory. No wonder people are having issues.

Hard drive speed or size is not the isssue. 

 

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Participant ,
Nov 02, 2020 Nov 02, 2020

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How do I "delete Bridge preferences?"

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New Here ,
Nov 03, 2020 Nov 03, 2020

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i have more or less the same problem. For some days Bridge 2021 has been using the CPU to the maximum, sometimes coming to freeze the computer. RAM usage is also high.
Also, high CPU usage is causing the computer's temperature to rise.
I have an iMac 27 late 2017 with i5 and 24 GB of Ram

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People's Champ ,
Nov 03, 2020 Nov 03, 2020

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I can see that being issue. Many people have large libraries.

On my machine I have dual Xeon processors with 32 cores each  so CPU cycles are not a issue.

Bridge just appears to do a very crappy job of resource management, Especially when it will grab up to 47 GIG of ram and not let go.

That will freeze 90% of the machines out there.

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