Bridge 2017 CC Crashes On TOD Files

[lmenningen]

Bridge 2017 CC Crashes on the mere presence of TOD files in the directory being displayed. It was introduced by a recent Bridge CC update;, that is, prior versions of Bridge processed TOD files just fine.

I searched the forum to see whether anyone else has this problem, and didn't find any.

All Adobe web-site suggestions regarding clearing the caches have been performed.

All other extensions that I deal with work properly, it is only the older TOD files that crash.

Hopefully this can be patched as a simple fix, since it has worked for a span of years.

What are your suggestions? Thank-you in advance!

Lee

[Sahil.Chawla]

Hi Lee,

May I know which operating system are you using?

Have you tried resetting the preferences of Bridge?

Regards,

Sahil

[lmenningen]

Windows 10, and yes the bridge procedures under edit > preferences > cache were all performed.

[Sahil.Chawla]

I really appreciate the efforts from your end, could you please try reinstalling Bridge?

[lmenningen]

I just now uninstalled, then reinstalled Bridge CC 2017 (again) and the results are the same.

I have another machine here that has Bridge 2015 CC on it. I navigated to a directory on a NAS containing TOD files. It works fine, that is, Bridge displays all of the file names correctly.

Then I immediately went to another machine that has Bridge 2017 CC on it and navigated to the same directory on the same NAS, and Bridge crashed immediately.

[Sahil.Chawla]

Could you please attach a sample TOD file here so that we can test that at our end?

[lmenningen]

[lmenningen]

You probably don't want that image without have the TOD video file available. How does one post a file?

[Deepak_Gupta1]

Hi Lee,

Please upload your sample TOD file to Dropbox (or other file sharing server) and email link to me (degupta@adobe.com).

Thanks,

Deepak Gupta

[lmenningen]

I trust you have downloaded the TOD file from Dropbox now. My work-around, klutzy as it may be, is to use Windows File Explorer to rename TOD extension to M2TS, after which Bridge sees and displays them correctly. For some reason, Bridge won't respect them while they are TOD.