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Bridge 2019 freezing constantly

Community Beginner ,
Dec 06, 2018 Dec 06, 2018

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So I have a i7 surface pro windows 10 yadda yadda and when i open bridge ...it will pop up with an empty adobe cc box as it struggles to load things. Often it pops up with the above message and then completely freezes, crashes when i click on it, and only works like after restarting program again. this is pretty ridiculous and i think only happened after i did an adobe update to the 2019 one. Any help?

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Community Expert ,
Dec 07, 2018 Dec 07, 2018

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Have you updated your video drivers? This seems to be a common problem on Windows.

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Community Beginner ,
Dec 12, 2018 Dec 12, 2018

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I dont really know how to ..when i go into control panel and find intel driver and update, it says its fine.

this is pretty irritating as also..a get a blank white 'thinking' adobe popup most times i start bridge. totally weird and never used to do this

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Community Expert ,
Dec 12, 2018 Dec 12, 2018

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The popup is the new licensing window. That was added in the October release and is migrating to other Adobe applications.

You can contact your system vendor or have a tech check your video drivers. Again, this is a common issue on Windows and varies by system but its the first thing to try.

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