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Bridge 2020 is extremely slow and keeps crashing

Community Beginner ,
Jan 20, 2021 Jan 20, 2021

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I just updated to version 10.1.1.166

Prior to the update, things were going well, apart from the odd freeze.

Main issues are :

Extremely slow exports (about 10x slower than pre-update)
Crashing every 15 minutes (unable to maintain work flow)

Mid-2015 MacBook Pro

2,5 GHz Quad-Core Intel Core i7

16 GB 1600 MHz DDR3

AMD Radeon R9 M370X 2 GB

TOPICS
Crash or freeze , Image processor , Performance , Problem or error

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Adobe Employee ,
Jan 21, 2021 Jan 21, 2021

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Hi,

Thanks for your feedback.
Could you share the following details about the issue:

- System configuration
- Files/Folder opened when you launched Bridge?
- Export settings on which you are trying export.

Could you please share crash logs and sample files with details/video of issue at sharewithbr@adobe.com. Also please try to install the latest version of Bridge#11.0.1 and check if you are still getting the issue.

Thanks,
Bridge Team

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Community Beginner ,
Jan 22, 2021 Jan 22, 2021

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LATEST
Hi there,

Thank you for replying.

I tried installing the latest version of Bridge but after repeated crashing, I downgraded to Bridge 9.0 with Camera Raw 12.0.

The main issue is RAW processing. GRU graphics acceleration is off so it’s overloading the CPU.
Exporting RAW files to JPEG is also painfully slow. Is there a way to use the inbuilt Graphics Processor?

I’m running Mac OS Catalina 10.15.7.

Mid-2015 MacBook Pro Retina 15-inch

2,5 GHz Quad-Core Intel Core i7

16 GB 1600 MHz DDR3

AMD Radeon R9 M370X 2 GB
Intel Iris Pro 1536 MB

Regards,

Christopher





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