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Bridge 2020 not previewing any files on macOS Catalina

New Here ,
Dec 05, 2019 Dec 05, 2019

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I've granted full disk access and deleted my cache, but Bridge still won't preview any files in any folder on Catalina. Any suggestions on how to fix?

 

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Bug , How to , Performance , Problem or error

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Adobe Employee ,
Dec 05, 2019 Dec 05, 2019

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Hi there,

Sorry to hear about the previews are not showing in Bridge 2020, could you please go to Preferences > Advanced > Use Software rendering and enable the same? Then realunch Bridge and let us know if it helps.

Regards,
Sahil

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New Here ,
Dec 05, 2019 Dec 05, 2019

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Thanks for the suggestion. It didn't help.

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New Here ,
Dec 05, 2019 Dec 05, 2019

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THIS IS FROM THEIR SUPPORT TEAM: 
 
 
Since new Bridge version.....the old one is working fine. This is happening on all computers....I tested it on 5 different computers
 
TOSHIMANU
 
Could you please allow me a couple of moments while I check on my resources?
 
sure.....there is a lot of topics in your community about this too...
 
TOSHIMANU
 
Thank you so much for patiently waiting.
Lukas, I want to let you know that Photoshop and Bridge both works on different color profiles. So the previews which we see in Photoshop is different in Bridge.
 
2019 is working properly tho...
 
TOSHIMANU
 
I understand. Changes in color profiles have been made while developing the latest version and assigned different color profile to this version.
 
So basically, you are saying that people wont be really able to use Bridge in conjunctions with the photoshop right?
 
TOSHIMANU
 
It's not like that but the previews will be different from both applications.
 
It is like that if the colours are different and you are using different colour profile for previews...
 
TOSHIMANU
 
So the thing is that many users have reported this issue and our developer team is working on it's fix. It will be fixed with the next update of Bridge. Till then, you can use the previous version of application.

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New Here ,
Dec 05, 2019 Dec 05, 2019

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Thanks. I've just downgraded back to Bridge '19, and it works with Catalina

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