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Bridge 2020 Not Working on Windows 10. Takes forever to open images and crashes computer repeatedly

Explorer ,
Nov 17, 2019 Nov 17, 2019

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Since updating to Bridge 2020, I have encountered nothing but problems.  Before Bridge 2020, I could open a folder of images in a few seconds.  Now, it takes three to six minutes to open a folder. Then, the process of generating previews (which previously took a minute or two  at most) essentially is never complete.  The program keeps telling me that it is generating previews for the next ten to fifteen minutes, at which point I give up waiting and try to open the images I need in Camera Raw. 

 

This is usually a mistake, because about half the time, when I process the image I want and try to open it in Adobe Photoshop, my whole computer goes nuts. Bridge freezes; Camera Raw freezes.  I wait for five minutes or so.  The freeze is still on.  Bridge says that it is "not responding."

 

I try to close Bridge and Raw.  Nothing doing.   I go into Task Manager and try to close Bridge and Raw.  Nothing doing.  Adobe has my computer in a death grip.  I try to restart my computer.  Nothing doing.  I try to shut down my computer.  Nothing doing.  I try to turn off my computer using the on/off button.  Nothing doing. 

 

I then crawl under my desk, whimpering with frustration (accompanied by a concerned German Shepherd, also whimpering) and unplug the computer, wait a few minutes, and turn the computer power button on again.  About seventy percent of the time, I am able to get the computer going again.  In some cases, however, but when I try to restart Bridge, I get the Blue Screen of Death.  Getting the computer to start again from the BSD state usually takes at least ten minutes. 

 

After recovering from the Blue Screen of Death, I am usually able to open Bridge and process a few photos, but the threat of a repeat performance hangs over me every minute.  As a result, I am hesitant to  open other windows, even when I need them to do my work.

 

I am on a Dell PC (XPS 8930), Intel(R) Core (TM) i7-8700K CPU @ 3.70Ghz.  64 GB RAM, 64-bit operating system, x64-based process.  I am running Windows 10 Pro, Version 1903, installed 10/12/2019.

 

Please help!  What should I do?  Everything used to work just fine until I updated to 2020.  I know others are having the same problem after they updated, so I know it's not just me.

 

What other information do you need to help me?

 

 

{Thread title edited by moderator}

TOPICS
Camera RAW , Crash or freeze , Performance , Problem or error

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People's Champ ,
Nov 17, 2019 Nov 17, 2019

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You have hardware/driver issues.

Go to administrative tools/event viewer/windows logs/applications

find which application is causing a crash, select it.

Go to the right side and select "copy as text"

Paste the crash report here.

I would also suggest you go to "command prompt" R-click and select "run as adminsitator"

It will open up a DOS windows.
type SFC/scannow

see if any system files are corrupted.

make sure you have the latest video driver from the Nvidia website

 

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Adobe Employee ,
Nov 20, 2019 Nov 20, 2019

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Hi there,

 

In addition to what Jbm007 suggested, you can also check if there are any BIOS updates available for your computer by going to Dell's website.

Please check: https://www.dell.com/support/article/us/en/04/sln129956/dell-bios-updates?lang=en

 

Regards,

Nikunj

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