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Bridge 2023 crashes when adding a new content tab

New Here ,
Nov 15, 2022 Nov 15, 2022

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Every time I try and set up a new content tab of my working folder of my images. Bridge crashes every time. i'm currently working on a MBP M1 Max on Monterey. Is there a fix for this issue?

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Bug , Crash or freeze , Problem or error

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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I've not seen any reference to this issue after three weeks of bug reports. My guess it has something to do on your system. Either Bridge's preferences or something on your Mac. (I know I cannot recreate that issue on my M1 Studio).

 

Please try rebuilding your prefs.

 

Quit Bridge (if running). Just before clicking on Bridge in the Dock or double-clicking the application for the Mac, press Command-Option-Shift. For PCs, press Control-Alt-Shift. Then open Bridge BUT KEEP your fingers on those keys until you see a window pop up. From the window, choose “Reset Preferences," "Entire Thumbnail Cache,” and/or "Reset Standard Workspaces.” In your case, choose "Reset Preferences."

 

Let us know if this helps

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New Here ,
Nov 17, 2022 Nov 17, 2022

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I tried that. it seemed to work for a little while, now the same issue returned

 

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Adobe Employee ,
Nov 25, 2022 Nov 25, 2022

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Hi @rkmphoto1968 

Can you share more details about your workflow when bridge crahes?
Can you also submit crash report with your emails so that we can investigate?

Regards
Bridge Team

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New Here ,
Nov 30, 2022 Nov 30, 2022

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In the 2023 version, you have the tabs for content in the content window. If I ttry to add a tab and scroll through the photos, it crashes. If I try to do folder cruising on the top bar, it crashes. Not always, but it will. it's not predictable. I've sent various crash reports to adobe and apple on this when it does crash.

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Community Expert ,
Nov 30, 2022 Nov 30, 2022

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I believe a crashing bug with folder cruising is either fixed or at least acknowledged.

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