Bridge becomes unresponsive / freezes for a few seconds after generating new illustrator or PDF thumbnails

Report · Mar 13, 2019

Hi,

So the title says it all really - this has been happening for as long as I can remember on my current work mac. If I have a bridge window open while im working in Illustrator and if I save a file it will appear instanlty in the bridge window but If I go to click on it (to drag and drop it or for whatever reason) bridge will become unresponsive for a few seconds- all I can do is drag the window around or go to file / new window to open a new window which does actually work.

This is an inconvenience more than anything BUT one that im hoping to fix if possible, any suggestions would be appreciated. FYI purging cache / resting preferences is not a fix.

my system as follows

Model Name: iMac

Model Identifier: iMac17,1

Processor Name: Intel Core i5

Processor Speed: 3.3 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 6 MB

Memory: 32 GB

Boot ROM Version: 161.0.0.0.0

SMC Version (system): 2.34f2

Serial Number (system): C02QK0AHGQ17

Hardware UUID: 9A0B6ACE-2919-5246-B4CF-A727E856BDBD

Report · Mar 14, 2019

Hi courtneyw98665068,

Sorry that Bridge CC is performing unexpectedly as it becomes unresponsive.

Could you please take a look at this help article Troubleshoot Adobe Bridge for freezes and performance issues and let us know if that helps?

Thanks,

Akash