Bridge / Camera Raw crashes on third file opened

[jordanborn]

Updated to the latest version of Bridge for management and I use Adobe Camera Raw for editing purposes. Every third file opened causes ACR to crash with the only solution being a restart. Is there an easy fix for this?

Running Windows 10

Thanks.

[jbm007]

can you provide a crash report.

go to control panel/administrative tools/ event viewer/ windows logs/application

find the app crash report and select it and then select"copy as text" and post it here.

[jordanborn]

Sorry for the delay -- I am using ACR via Bridge.

Adobe Bridge CC version 8.0.1.282 x64

Adobe Camera Raw 10.3

Windows 10 version 1709 OS Build 16299.431

Log Name:      Application

Source:        Application Hang

Date:          5/13/2018 4:09:30 PM

Event ID:      1002

Task Category: (101)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      wecomeinpeace

Description:

The program Bridge.exe version 8.0.1.282 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 2c90

Start Time: 01d3eb0e977870af

Termination Time: 40

Application Path: C:\Program Files\Adobe\Adobe Bridge CC 2018\Bridge.exe

Report Id: 10edbed4-5a57-4508-805e-ce92615004a0

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Hang" />

    <EventID Qualifiers="0">1002</EventID>

    <Level>2</Level>

    <Task>101</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-05-13T23:09:30.194178800Z" />

    <EventRecordID>17849</EventRecordID>

    <Channel>Application</Channel>

    <Computer>wecomeinpeace</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Bridge.exe</Data>

    <Data>8.0.1.282</Data>

    <Data>2c90</Data>

    <Data>01d3eb0e977870af</Data>

    <Data>40</Data>

    <Data>C:\Program Files\Adobe\Adobe Bridge CC 2018\Bridge.exe</Data>

    <Data>10edbed4-5a57-4508-805e-ce92615004a0</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Binary>55006E006B006E006F0077006E0000000000</Binary>

  </EventData>

</Event>

Thanks for your help.

[jbm007]

I really hate these generic windows crash reports.

This has been a repeatable issue using windows 10 for the last six months. No version really seems to be immune.

Some reports indicate its a hyperthread system driver issue. some say its a elevated security issue with windows registry.

Can you R-Click the icon, select the app and R-click the app and select "run as administrator"?

Another thing you can try is open a command prompt with administrator elevated rights and run SFC/SCANNOW from the command prompt and make sure your windows 10 install does not have any driver issues.

You could also run an application like CCleaner to check for any .dll errors that maybe causing conflicts with the windows register.

make sure you have the latest video driver installed.

and if all else fails , un-install Bridge and reboot, and then reinstall Bridge.

Wish I could be more informative.

[PECourtejoie]

Yes, and please post the exact point version of Bridge, ACR, Photoshop (unless you use the Bridge-embedded ACR, and Win 10 version

[PECourtejoie]

Does it happen if you open the images in Photoshop-hosted Camera Raw (double-click)?

[PECourtejoie]

And for further information, what kind of raw files, from which camera?

[PECourtejoie]

Also, is it Bridge's Camera Raw (Ctrl+R) or Photoshop's (Double-click)?

[PECourtejoie]

And does photoshop give you an error message when you are trying to access preferences-performance?

[Abhishek.Seth]

Hi jordanborn,

Can you please submit the crash report to Adobe next time when you see this crash. This will help us investigate the issue.

Regards,

Abhishek Seth.