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Hi,
I haven't use Bridge for a couple of years now but I remember how convenience it was every time I plugged my iphone into my Imac desktop and it loaded up images automatically. After a few time I upgraded desktop sofwares (whenever the computer prompted me) and I lost that convenience connection, and I had to start using the Image Capture to download images files from my phone to a seperate hard drive. I'm still prefer to use Bridge for this purposes, may some one help me if it's possible now that I can still use my iMac Sierra 10.12.6 with Bridge CC 2017 to help download images from my iphone 10 XS Max (it's packed with images now) to a hard drive? So if I use Bridge now, I got this message "This device does not contain any supported media" (Plz See pic) Thanks in advance for your help!
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You need to update iTunes to at least v 12.8 to support that phone. And I would try a newer version of Bridge for best results.
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For some reason, I tried to update the itunes as recommended. And as I have mentioned in my 1st post that my phone is packed, that's why I need to dowwnload images to an externa HD. Anyway, now my phone can't complete the download due to the limited memory space on it, so I can't use Bridge plus I also can't even go back to use the Images Capture software that I have been using. So I don't know what else I can use to help download images from my phone to a hard drive now. I can't even check my email or send any email since it prompts me the storage is full. Please help!
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Use the CC app to update Bridge, and App Store to update iTunes. Nothing has to be updated on the phone.