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Bridge cc 21 keeps crashing on mac

Participant ,
Oct 29, 2020 Oct 29, 2020

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Also, the filter isnt working  - Clearly there are 16 files with this filter, but only 13 are showing - the others are not hidden or anything and appear when I turn the filter off...Nice update Adobe, you never cease to impress.

GWATdesign_0-1604028991097.png

 

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Crash or freeze , Problem or error

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New Here ,
Nov 03, 2020 Nov 03, 2020

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Bridge 2021 and Photoshop 2021 are causing my iMac to freeze/crash. I cannot perform any but the simplest operations without causing this to happen. I have updated Mac OS, have uninstalled and reinstalled Adobe cc apps. They are worse than useless at the moment. No suggestions in either Mac or Adobe community seem to address issue. Adobe impossible to contact directly. HELP!!!

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People's Champ ,
Nov 03, 2020 Nov 03, 2020

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have you checked your Bridge app permissions?

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New Here ,
Nov 03, 2020 Nov 03, 2020

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Hi jbm007, thank you for joining. No, I have not checked Bridge app permissions. What are they and where do I find them?

 

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People's Champ ,
Nov 03, 2020 Nov 03, 2020

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Gary

I know your are out there lurking.

Can you help him with this.

Jim

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Community Expert ,
Nov 03, 2020 Nov 03, 2020

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Jim, you start the day two hours earlier than me, I was just sitting down at my computer and then I saw the Bat Light up in the night sky!

Hi Irene,

 

I can think of three possible things to check, an errant file, your cache, your preferences. But let's do this from easiest to do to the more complex.

 

1) The Cache.

Go to Bridge Tools (menu) -> Cache -> Manage Cache... and this window will open

2020-11-03_08-45-28.png

Select the radio button as shown in the screenshot above. Click "Next" and after that it will ask you to verify that you want to do that. Yes you do, click OK and the window will close. Not completely necessary but I'd advise to quit and restart Bridge and see if this solves the problem. 

 

#2) If not, than reset your Bridge's Preferences. 

Quit Bridge. Then while holding the Shift-Option-Command keys down with one hand, start Bridge with the other. A window will pop up offering you several choices, select the one that offers to delete your Preferences which will force a new set of Preferences to be created. (Note: sometimes the timing of this can be annoyingly tricky so if you do not get the option to delete your Preferences, just repeat it until the option shows up. 

 

If that doesn't solve the problem, then...

 

3) It might be a corrupted file.

Finding this is a very binary problem: take all of your images and divide them into two folders. Open one folder and work with the images. If nothing happens, try the other folder. If that shows the problem, divide it in half, rince and repeat. Continue this process until you find the errant file.

 

Let us know which solution (if any) show to be the solution or not. Good luck!

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New Here ,
Nov 04, 2020 Nov 04, 2020

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Hi Gary,

Thank you for joining. I tried 1) and everything froze, computer restarted after I made some batch adjustments in RAW and tried to save 5 photos as medium-sized jpegs. I'll append the error report.

 

I tried 2) and managed to adjust and save the batch of 5 photos, and even make a panorama of them in Photoshop. I quit Photoshop without incident, but Bridge had to be Force Quit, as it often does, and I wouldn't be surprised if I have to manually power down my Mac later as well. This happens often, and with other Adobe cc apps as well, especially InDesign.

 

3) I'll get back to you after I've had time to do it, later today with a little luck. Thanks!

 

Here's the error report--they all start the same, with a watchdog timeout error:

panic(cpu 1 caller 0xffffff7f9bd71a8d): watchdog timeout: no checkins from watchdogd in 94 seconds (141 total checkins since monitoring last enabled)
Backtrace (CPU 1), Frame : Return Address
0xffffff813193bc40 : 0xffffff801ad1a65d 
0xffffff813193bc90 : 0xffffff801ae54a75 
0xffffff813193bcd0 : 0xffffff801ae465fe 
0xffffff813193bd20 : 0xffffff801acc0a40 
0xffffff813193bd40 : 0xffffff801ad19d27 
0xffffff813193be40 : 0xffffff801ad1a117 
0xffffff813193be90 : 0xffffff801b4c1ad8 
0xffffff813193bf00 : 0xffffff7f9bd71a8d 
0xffffff813193bf10 : 0xffffff7f9bd7147b 
0xffffff813193bf50 : 0xffffff7f9bd86d9c 
0xffffff813193bfa0 : 0xffffff801acc013e 
      Kernel Extensions in backtrace:
         com.apple.driver.watchdog(1.0)[B6A95892-6C75-3CF5-A6CC-6D83F30FA1D5]@0xffffff7f9bd70000->0xffffff7f9bd78fff
         com.apple.driver.AppleSMC(3.1.9)[D2F0B610-83F8-3B84-B0BD-D9D0CC95A697]@0xffffff7f9bd79000->0xffffff7f9bd97fff
            dependency: com.apple.iokit.IOACPIFamily(1.4)[2956198D-24F2-3790-A9B2-1EAB9434B906]@0xffffff7f9bd67000
            dependency: com.apple.driver.watchdog(1)[B6A95892-6C75-3CF5-A6CC-6D83F30FA1D5]@0xffffff7f9bd70000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[44472E6F-8DA0-3B46-ADEF-AFF76EC6C6DB]@0xffffff7f9b731000
 
BSD process name corresponding to current thread: kernel_task
 
Mac OS version:
19H2
 
Kernel version:
Darwin Kernel Version 19.6.0: Mon Aug 31 22:12:52 PDT 2020; root:xnu-6153.141.2~1/RELEASE_X86_64
Kernel UUID: 05D51A3D-3A87-3FF0-98C3-9CF3827A3EDD
Kernel slide:     0x000000001aa00000
Kernel text base: 0xffffff801ac00000
__HIB  text base: 0xffffff801ab00000
System model name: iMac19,1 (Mac-AA95B1DDAB278B95)
System shutdown begun: NO
Panic diags file available: YES (0x0)
 
System uptime in nanoseconds: 1490673011683
last loaded kext at 9088837217: >AudioAUUC 1.70 (addr 0xffffff7f9e695000, size 32768)
last unloaded kext at 318469079330: >!ASMCRTC 1.0 (addr 0xffffff7f9cf37000, size 28672)
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@fileutil 20.036.15
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@kext.CoreTrust 1
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