Bridge CC keeps crashing when viewing folder

[Digital Halftones]

I just thought I'd post this here for anyone else that was having this same problem. I recently updated from Bridge CS6 to CC and kept experiencing crashes with CC after viewing one particular folder. I thought it was an issue with CC as CS6 didn't crash with the folder, so I went into problem solving mode to figure it out. First thing I did was go to edit - preferences - cache and purged the cache folder. I then went to the folder that caused the crash and watched the filter - label in the bottom left to see what number it was counting down as it extracted each thumbnail to be cached. Once it crashed I made note of the last number I saw, which was 33. I then went into the folder outside of bridge, counted down 33 files and removed the file from the folder which solved the problem. It appears that the file had become corrupted at some point, so that is why the new CC couldn't make a thumbnail, but CS6 could as it was already on file. So if you are experiencing crashes while viewing certain folders in Bridge, you might want to try this out.

[Matt Peter Waltt]

Latest news : it looks like getting rid of Bridge preferences folder worked, at least for now… But the thing is, I have to delete the preferences folder every time I launch Bridge, pretty annoying don't you think ?

[Deepak_Gupta1]

Hi Matt,

Connecting with you over email.

Thanks,

Deepak Gupta

[Matt Peter Waltt]

Hi Deepak,

Thanks. Will check your answer on the blog.

Cheers,

Mathias

Mathias Walter

[personal info removed by Mod]

Le 3 janv. 2017 à 06:46, Deepak_Gupta <forums_noreply@adobe.com> a écrit :

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Bridge CC keeps crashing when viewing folder

reply from Deepak_Gupta <https://forums.adobe.com/people/Deepak_Gupta?et=watches.email.thread> in Bridge General Discussion - View the full discussion <https://forums.adobe.com/message/9235850?et=watches.email.thread#9235850>

Hi Matt,

Connecting with you over email.

Thanks,

Deepak Gupta

Reply to this message by replying to this email, or go to the message on Adobe Community <https://forums.adobe.com/message/9235850?et=watches.email.thread#9235850>

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[Matt Peter Waltt]

I'm having the same problem on a Mac (Sierra) with Bridge 2015 AND 2017, it crashed as I launch it, right away. Changing the "Spaces" function like they say here doesn't change anything ! Workaround to fix Bridge CC 6.1.1 and 6.2 crashing on Mac OS X El Capitan

Any other ideas ? I tried almost everything, reinstalled, used older version of Bridge… Still crashed right after I click on its icon !

Please help !

PS : Adobe keeps telling me to use it on another user, I'm sick of creating users just for them !!!!

[Matt Peter Waltt]

Hi everyone, I don't have time to read all of the posts here, but in answer to the email I got from Adobe's employee Deepak (thanks for this!), I did the following, not knowing exactly what really worked (I have a MacBook Retina 13 inches from 2012 and Sierra 10.12.2) :

     1. I erased the preference files in my library and relaunched Bridge several times : it worked after 5/6 times of the same action, and it seemed that I cannot touch the preferences in Bridge. I had to leave them as "original" cause every time I change anything there it crashes again.

     2. I had a chat with an Adobe expert and he said it might be a problem with the activation and/or the anti-piracy policy. He made me install and use an "Adobe Creative Cloud cleaner tool" and it worked. Well, apparently cause I didn't try to change my prefs just in case because I need to work and this problem lasted 4 days. I must say that I have had these "activation problems" quite a lot on different softwares from Adobe and that I pay my license, so I don't really like to have these kinds of problems. Thing is I also teach on Adobe software and use the Creative Cloud on other computers that are not mine, not forgetting to "turn off" the Adobe activation license on them. This is, along with the "free" upgrades, one of the two interesting features I like in CC, so if it is gonna be a pain in the ass, I don't really see the point for customers. My Creative Cloud App is working well, so I don't see the problem here : why do I have to be bothered by anti pirate  hidden software from Adobe on my OS ???

In conclusion, it might be either the preferences or the Adobe pirate policy, I don't know.

It seems Bridge is still not really stable on Sierra. I have also had many worries (much alike) on Premiere and especially After Effects : it crashes pretty often, making you lose hours of work and creating "corrupted files" with no hope to recover your work.

Worst, when you ask Adobe about this, they say every so often : "it's Apple's fault, and you should get a PC"… Come on !

Thing is, I have had these kinds of problems only with Adobe : none on the other software brands I use are crashing like on a 1998 PC !

Adobe, do you remember when you and Apple were friends, and when professionals were so happy with a Mac and Photoshop 3 ?

You did a really good job on Premiere, making almost everybody, helped by the flaws on FCPX, leave Final Cut behind, so why not keeping on the good work and leave Mac users in peace ? Before CC, we had to pay more expensive software from you just because we were using Macs, so now that it is the same (more expensive) price we have to get PC bugs as well ?

I really like your imagination and your software, and I pay for it, but why do I have to waste so many times on bugs ?

Thanks for reading me.

MW.