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Bridge crashing immediately after lauch

New Here ,
May 04, 2021 May 04, 2021

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Hi everyone, I have tried researching this for hours prior to no avail.

 

I installed Bridge for the first time this week, (11.0.2 and 10.1.1) and I can't even open it. I have a wonderful system that's more than capable, and all of my other Adobe Software works perfectly fine, (AE, PS, AI). 

 

Has anyone found a fix to this issue? It simply closes the program seconds after I launch it. Thanks for any responses!

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Crash or freeze

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People's Champ ,
May 04, 2021 May 04, 2021

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More info needed

OS? windows or mac

Laptop or desktop?

Video Card?

At what point does it crash? Do you see anything appear? Please be more specific as to what you are seeing.

 

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New Here ,
May 04, 2021 May 04, 2021

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I'm using Windows 10 on a desktop.

 

CPU: Ryzen 3900x

GPU: NVIDIA 2070 Super

MEM: 64GB 3600mhz

 

Basically the moment I open the program it closes. There is no lag of any sort, the program opens, stays on the home screen for about 1 second, then swiftly exits as if I just closed the program with task manager.

 

I haven't been able to click a single button in the program since I installed it, it closes too quickly.

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People's Champ ,
May 07, 2021 May 07, 2021

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Can you R-click the Bridge icon and select"run as administrator"

See if that helps?

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Adobe Employee ,
May 07, 2021 May 07, 2021

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Hi @DamonVeil ,

Can you share the Debug logs with us - 

Steps for WinOS
1. Press key: win + R
2. Run Command “regedit”
3. Goto Computer\HKEY_CURRENT_USER\Software\Adobe\Bridge 2021\Preferences
4. Add new Key “LogLevel” (type DWORD (32-bit) value)
5. Launch Bridge and let it crash.
6. Share the log file (BridgeLog.log) from the location %appdata%\Roaming\Adobe\Bridge 2021
.

Regards,

Bridge team

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