Copy link to clipboard
Copied
Bridge is creating multiple copies of photos when I download from my camera. I'm using a Z7 and running on Windows 10 - Bridge is up to date. This just started a few days ago. When I use the Photo Downloader it creates two copies of each photo from my camera - I then have to delete every other one before I start actually downloading. Anyone have any ideas??
Copy link to clipboard
Copied
Thanks for your reply Gary. I wasn't seeing the files in Advanced Mode or otherwise and never knew they were there until I called Adobe and they helped me reinstall Bridge. It's all there now. Appreciate your reply.
Copy link to clipboard
Copied
For now the only solution I found is to uncheck the files that appear to be without a thumbnail image. That would avoid creating those unwanted folders.
Copy link to clipboard
Copied
Hi, could please be more specific as to where these files to uncheck might be? Thnak you.
Copy link to clipboard
Copied
Ahhhh, I just spoke with Adobe and now understand what you were saying. I wasn't even seeing those files/folders. We reinstalled Bridge and now if I uncheck all unnecessary files/folders from the Photo Downloader ( eg. Nikon or D850), I can save copies to the folder I want and just have the necessary files without duplicates etc.
Copy link to clipboard
Copied
Hi kurth99
This ingest issue is fixed in the latest Bridge release (version 12.0.2) that is available today.
Do update to the latest available version.
Find details of other bug fixes here: https://helpx.adobe.com/bridge/kb/fixed-issues.html#may-2022
-Subbi
Copy link to clipboard
Copied
Hi,
After updating yesterday, (12th May 2022), the problem persists and is not fixed.
John
Copy link to clipboard
Copied
I appreciate the update but it did nothing to fix the issue.
-Kurt
Copy link to clipboard
Copied
Perhaps you'll need to rebuild Bridge's Preferences. Please try that:
Quit Bridge (if running). Just before clicking on Bridge in the Dock or double-clicking the application, for the Mac, press Command-Option-Shift. For PCs, press Control-Alt -Shift. Then open Bridge BUT KEEP your fingers on those keys until you see a window pop up. From the window, choose “Reset Preferences," "Entire Thumbnail Cache”, and/or "Reset Standard Workspaces.” In your case, choose "Reset Preferences."
Copy link to clipboard
Copied
Ok, that seemed to do the trick. Thanks for your help!!
Copy link to clipboard
Copied
I'm on Win11 and the remedy didn't work. Also the contortionist Cntrl-Alt-Shift doesn't work! Manual deletion of cache doesn't work either.
Copy link to clipboard
Copied
I am experiencing the same thing. Importing from a Canon 5D Mark IV, Bridge is duplicating each raw-file on import.
Whats wrong?
Copy link to clipboard
Copied
The reset preferences suggestion worked for me.
Copy link to clipboard
Copied
I was having this problem. Reformatting the card seemed to solve it ... at least for the time being. We will see.