Bridge CS5 Won't Open

Report · Aug 11, 2010

I just installed the Photoshop CS5 Production Premium suite on my Win 7 system.

I have 8GB RAM, 2.60 GHz processor, 64-bit operating system.

Photoshop works fine. However, Bridge does not open. When I click either File>Browse in Bridge, or click the BR icon, I see a momentary spinning circle timer, then nothing. While the little circle is spinning, the red X in the upper right hand corner of the Photoshop window turns gray.

I called Adobe and spent nearly two hours with a tech to solve this problem. The solution he came up with is not satisfactory, and I was wondering if anyone else had an idea.

We tried to reset Bridge using the CTR while opening Bridge and checking the three options, then restarting Photoshop.

We reinstalled Photoshop from the discs.

Finally, we set up a new user account on my computer. If I open Photoshop in the second user account, I can open Bridge. However, since all of my thousands of photos are saved in files in my first user account, I cannot save any photos to these files if I am in the second account. Also, I cannot browse my photo files, as they are in the first user account.

Obviously, I can't operate this way. Does anyone have a fix or an idea of what to do?

Report · Jan 08, 2011

I don't think Norton is involved because I do not have Norton on my Windows 7 machine.

I have also tried a registry clean up with a program call System Mechanic for Cisco/Iolo. I found registry errors and system clutter...cleaned that up but still no good with Bridge in my main account.

Thanks Ron for your effort on this.

Barry Dudley

Report · Jan 08, 2011

Hi SB-

At this point I don't think it's Norton either. I'm about Googled-out of

looking for previously found solutions.

Ron

Report · Jan 08, 2011

Here's the latest info on my "failure to launch."

Reviewing the application log in Microsoft's Event Viewer app, here's what I

get for a typical Bridge launch...

I hope this will be helpful to Adobe Tech Support as it is above my pay

grade.

Log Name: Application

Source: Application Error

Date: 1/8/2011 3:44:17 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: RLG-Office

Description:

Faulting application name: Bridge.exe, version: 4.0.4.2, time stamp:

0x4cd908c0

Faulting module name: kernel32.dll, version: 6.1.7600.16481, time stamp:

0x4b1e3897

Exception code: 0xc0000005

Fault offset: 0x0004f049

Faulting process id: 0x1ad8

Faulting application start time: 0x01cbaf8df69733b6

Faulting application path: C:\Program Files\Adobe\Adobe Bridge

CS5\Bridge.exe

Faulting module path: C:\Windows\system32\kernel32.dll

Report Id: 34ad18ea-1b81-11e0-b0a0-20cf30e664e6

Event Xml:

</Event

Report · Jan 08, 2011

Ron

I can not read these event logs either, but a quick glance rings a red flag at kernal32.dll. MIght google this error and see what it says.

If you get no satisfaction there go back to the earlier post you found about Norton and Comcast I refered to. Seems like near the end on of the Bridge Staff person put down his email and send me your crash reports. Might try that here also. Have not seen him here for awhile.

Report · Jan 09, 2011

I've decided that we should collectively rename this topic "The Bridge to

Nowhere."

Curt, thanks for your latest email. You are right, the problem appears to

reside in the kernel32.dll. Kernel32.dll accesses all the primary resources

available to a Windows system. This is where you find the way to things like

file systems, devices, processes and threads, and error handling. This is

essentially where the rubber hits the road when calling an executable.

I think it might be helpful to all of us to compare notes, so to speak, by

examining where Bridge seems to be failing on each of our systems. It is

actually pretty simple to do and if five or ten people post their results

here, we may have enough information for Adobe Support to actually do

something about this problem.

To use Event Viewer in Windows (the Microsoft snap-in utility that enables

you to browse and manage event logs.) is pretty simple:

To start Event Viewer by using the Windows interface

1. Click the Start button.

2. Click Control Panel.

3. Click System and Maintenance.

4. Click Administrative Tools.

5. Double-click Event Viewer.

To start Event Viewer by using a command line

1. Open a command prompt. To open a command prompt, click Start,

click All Programs, click Accessories and then click Command Prompt.

2. Type eventvwr.

Click on "Windows Log" and scroll down the middle panel until you see a red

"error" icon.

Click on the error icon and then you should be able to read how Bridge has

done you in.

Click the Copy button on the bottom of the Event Viewer and then post your

failure here for everyone to see, point to and giggle at.

Thanks.

Report · Jan 09, 2011

OOh what a great program I never knew I could look up error logs THANKS

sadly not one entry cites Bridge- as Bridge does open - it just does not function once it is open- it does not crash - it is not really an error in the program per se as it is designed not to work if it does not see whatever it is looking for- (PS 5 has been run)

one error I do see a couple times is that the timestamp could not be run- the clock of the comp was not updating due to a bad server setting- so perhaps this is the problem?

of course I have the prog on another computer and get same error and that comp has no time update issues

so still stumped

appreciate your replies and willingness to help

reinstalled CS3 and all works

wil be using Bridge CS3 to edit and adjust in batches or make contact sheets or pdfs

then will open in PS CS5 for individual image corrections, retouch etc

Ihad planned to keep CS3 for awhile anyway until I got used to 5

Report · Jan 21, 2011

Well, ten days ago I again talked to my new best friend Ravi at Adobe Tech

Support in New Dehli. He apologized that Adobe Tech Support at the next

level up had not responded to me as promised. This time he had me shut down

most all Microsoft-related products and then reboot... no change. Bridge

still does not launch. He then kicked me over to his supervisor who again

apologized for the delay in response and promised that "the engineers" would

get back to me within two days. That was, I think, now approaching two weeks

ago. Still no response. I'll try calling again today.

Report · Jan 12, 2011

Much like Kat Woman, I have no Bridge Errors.

What I do have is a "SideBySide" error.

Activation context generation failed for "C:\Program Files (x86)\Adobe\Acrobat 9.0\Designer 8.2\FormDesigner.exe".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest. Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.

Log Name: Application

Source: SideBySide

Event ID: 80

Level: Error

User: N/A

Logged 1/12/2011 12:53:53 PM

Task Category: None

Keywords: Classic

Chris

Report · Jan 16, 2011

This is the error I get when I try to open Bridge CS5 - Win7 Pro

Log Name:      Application
Source:        sdCoreService
Date:          1/16/2011 6:44:01 PM
Event ID:      0
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DaveHPLaptop
Description:
The description for Event ID 0 from source sdCoreService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Service failed on start: Access violation at address 20006E81 in module 'rtl100.bpl'. Read of address 03B3CE5C

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="sdCoreService" />
    <EventID Qualifiers="0">0</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-01-17T00:44:01.000000000Z" />
    <EventRecordID>55465</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DaveHPLaptop</Computer>
    <Security />
</System>
<EventData>
    <Data>Service failed on start: Access violation at address 20006E81 in module 'rtl100.bpl'. Read of address 03B3CE5C</Data>
</EventData>
</Event>

Report · Feb 23, 2011

how do i get an event log like that when my adobe photoshop won't open

Report · Feb 23, 2011

Hi Lasallepat-

The fact that Photoshop does not open is in itself an event. It should be

recorded in event viewer. However your best bet is to contact Adobe Tech

Support. It may be a long and sometimes frustrating process, but if you read

some of the responses in this thread you will see that there are ways to

ultimately get the attention you need.

Report · Jan 23, 2011

Hi Ron and all other long suffering Bridge CS5 users,

I'm sorry to say that I'm also one of the huge number of folks whose Bridge CS5 won't open.

I'm running Photoshop CS5 on my Win 7 64-bit, 4GB RAM, 2.2GHz quad core Phenom system. Bridge worked fine until after the last update, but can't do anything with it now. I'm running Bridge CS3 for now, but as other have said, it's not really a workaround worth much.

Still running Ps CS5 64 bit without incident, as well as Lightroom 3 64-bit, again without any problems/incidents.

I don't run Norton (running Avast for anti virus software), so the only thing I think I have in common with other posts here is that it worked until the last update from Adobe. By the way, I have a 32-bit installation of Bridge CS5 at work and that's still running fine, but at work our networked machines don't have admin rights so it doesn't have the latest update - thi sdoes seem to be the root of the issue.

Hope this info might be helpful. Can't beleive there's no official comment yet from Adobe???!

Report · Jan 07, 2011

Ron,

You may have something there. I also use Norton Internet Security. Also Norton tried to block the Firefox update when I first tried it, causing me to abort and then start over. That could have caused the Bridge issue to resurface. It seems though, that if something like that would effect Bridge and nothing else on my computer that Bridge has some serious issues with stability.

Report · Jan 06, 2011

My problem with this issue is, for one, I have slideshows for websites I manage that I need to update on a regular basis. Since they took that feature out of Photoshop and moved it to bridge I am really stuck if I cannot use bridge. I also have the style set ups for these slideshows saved to bridge. Recreating these will take a good amount of time. I am not sure where these settings are stored but I am afraid I may have blew them away when I attempted to reset the preferences.

Oh yeah, I also cannot preview all my camera raw images. I have to go through and open them one at a time to see what they are. The current set up has us very dependent on Bridge. I really need an answer to the problem.

Are there any Adobe moderators out there who can respond to this issue?

Report · Jan 08, 2011

win xp sp3

no norton installed no firefox

ran all updates through the Adobe installer

using Vipre virus

can open ACR 6.3 in PS one image at a time (JPGS)

I can open in Bridge any image previously adjusted by Bridge ACR from CS3

facebook export does not work but Flickr does

any attmept to open mulitple files in Bridge ACR

get error: you must launch parent application

well have done so many times

in PS I can set the camera raw preferences

but try to open same in Bridge, gets same error

also cannot access Creative Suite preferences

I can upload images but without being able to process images many at a time it is totally USELESS to me

guess it's back to CS 3 for me

it will not let me reinstall or do updates- says already installed

Report · Jan 21, 2011

I ma using a crazy workaround

If I open files in CS3 Bridge ACR-then make adjustment to get the little symbol on them

I can then go back to Bridge in CS5, choose multiple images to batch them but they open in PS CS5 not Bridge

at least this way I can use ACR 6.3 and not be limited to 4.3 or whatever CS3 had

Report · Jan 27, 2011

I've had this problem for years now (early CS4) and the best solution I've come up with is this: disable my display driver...I take whatever is manageing my graphics (in the most current occurence two Nvidia 470's) and disable them, restart and leave the driver off- boom everything runs on my 800 by 600 or whatever wonky driverless display. I go back to my 4 display unit and it fails. By the way, if you don't mind check and see if you can run illustrator. (most can't)

My agency pays for tech support that supposedly feature former Adobe engineers and I've talked to all of Adobe tech support. Total timed logged for no solution is in excess of forty hours of installing and uninstalling etc while on the phone with someone who has the intelligence of a frog! I thought I had it licked for the past year or so but a defective motherboard had to be replaced last week and came in tonight and back to square zero- no bridge, no illustrator, no indesign.

If any Adobe folks (I could think of stronger knowledge for their personell right now) the problem DOES revolve around this display issue.

Report · Jan 27, 2011

just went down to two displays and bridge opened without restarting. so did illustrator. added displays back and things work fine again. hrmmm...

Adobe are you listening?

Report · Jan 31, 2011

Hi CS-

Thanks for your email. I think you are not alone with the display driver

conflict. Others have reported various problems that also seem related to

Nvidia. I did not think my issue was the same, so I rebooted in safe mode.

Eliminating the Nvidia driver did not have any effect. Bridge still will not

open for me. I was not surprised as Event Viewer tells me that the error in

my case is with Window's kernel32.dll. The only similarity that I see is

that I also use multiple displays. Oh and yes, all the other executables in

the Design Premium suite seem to run just fine, For me, it's just Bridge.

I finally had a call back from someone on Adobe's "Expert Problem Resolution

Team." However he simply asked a series of questions and said somebody,

someday would get back to me. This is all beginning to remind me of those

early releases from Corel, which they proudly touted as the Swiss Armyknife

of design software (still use there old barcode generator sometimes), but

absolutely nothing ever seemed to work properly without some kind of issue.

Regards,

Ron

Report · Feb 01, 2011

I don't think the display "driver" is the issue. The intersection between windows explorer and script found in the creative sweet common file create the issue.

And starting your computer in safe mode doesn't necessarily disable the driver.

Please answer my earlier posted questions and lets see if we can get this at least back to working for you.

What programs don't work? What error are you getting? What is your hardware and display config? What is your software config?

Have you tried going down to one display WITHOUT restarting but before you "launch" bridge?

Report · Feb 02, 2011

I believe that most of us that are having the problem do not run multiple displays????? I only have one display.

Also keep in mind that I can open Bridge CS5 and it works fine if I create another user account and open Bridge CS5 from that user account but it will not open from the main user account???? Bridge CS3 works fine from my main user account.

Report · Feb 02, 2011

I would agree with this Stradibarrius. I have only ever run a single

display, yet suffer the problem with Adobe Bridge CS5, 64-bit. Again,

like many others, I can use Bridge CS3 (32-bit of course) without

trouble, but 64-bit Bridge CS5 simply will not open and throws an error

to the error log. I get the same errors that others have already posted

to this forum.

I really miss having the Bridge CS5 functionality and this really

impacts my workflow rather negatively.

Lets hope the Adobe team are actually actively working towards providing

a practical resolution to this.

Report · Feb 02, 2011

Mr Electron wrote:
, I can use Bridge CS3 (32-bit of course) without
trouble, but 64-bit Bridge CS5 simply will not open and throws an error
to the error log.

Bridge is strictly at 32 bit program. Adobe staff has posted that this is unlikely to change in at least the next version. Bridge is more processor dependant program so the extra memory capability of a 64 bit program would not be of great use they say.

The parent program, PhotoShop can be 64 bit, but Bridge is still 32 bit.

Report · Feb 02, 2011

Thanks to all of you who are contributing to this thread. I think every

response helps to further refine the problem. Like Stradiberrius I too have

created a different user account in Windows, but Bridge will still not open

for me in the new user account. I still have not heard further from Adobe

Tech Support. I appreciate that this is a problem that may take some real

time to resolve as I also believe this is a serious flaw in the actual

program, but their seeming indifference evidenced by a total lack of

communication doesn't help. Even an email saying simply we're still trying

to resolve this would be appreciated.

Report · Mar 20, 2011

Hello all,

Just an update to say that my Bridge CS5 issue has been resolved by Chenglong at Adobe. It did prove to be related to the last update, which seems to have been somehow corrupted, but after several hours and Adobe Web Conferencing sessions, Chenglong's persistence paid off and I'm delighted to say that I am back to my normal workflow again now. For those who may be interested, the solution required replacement of the Bridge exe file in the end, but all worked perfectly again afterwards.

This was superb support from Chenglong and well deserving of a mention on the Forum!