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Bridge doesn't open any Illustrator files automatically

Community Beginner ,
Jan 07, 2020 Jan 07, 2020

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Hello,

Since yesterday, my Bridge isn't able to open any Adobe illustraor, PDF and EPS files with "enter" button or by clicking on the file icon. The message error : The document "(...)" could not be opened. AIRobin cannot open files in the "Adobe Illustrator document" format.

Bridge 2020 - V10.0.1.126

Illustrator 2020 - V24.0.1

Mac mini 2014 OS High Sierra V10.13.6

 

It's a bit frustrating !

Thank you by the way

Adrien

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correct answers 1 Correct answer

Community Expert , Jan 07, 2020 Jan 07, 2020

Hi Betaladrien,

 

Can you go into your Preferences and see what is shown in the File Type Associations? Go to those applications and see if they are correctly pointing to the correct applications. 

 

Also, you might need to rebuilt Bridge's Preferences, follow these instrucations if you want to do that.

 

https://blogs.adobe.com/jkost/2009/10/resetting_bridges_preferences.html

 

Let us know the results,

 

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Community Beginner ,
Jan 07, 2020 Jan 07, 2020

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I just can "drop and drag" icon in the AI dock to open the files

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Community Expert ,
Jan 07, 2020 Jan 07, 2020

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Hi Betaladrien,

 

Can you go into your Preferences and see what is shown in the File Type Associations? Go to those applications and see if they are correctly pointing to the correct applications. 

 

Also, you might need to rebuilt Bridge's Preferences, follow these instrucations if you want to do that.

 

https://blogs.adobe.com/jkost/2009/10/resetting_bridges_preferences.html

 

Let us know the results,

 

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Community Beginner ,
Jan 08, 2020 Jan 08, 2020

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Hello Gary,

Thank you for your answer

I checked Preferences and actually "AIRobin.0.1" was selected for Adobe Illustrator, EPS files...

 

It's succefully fixed !

I just don't know why these parameters have changed - everything was OK 3 days before

Thank you again

Cheers

 

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Community Expert ,
Jan 08, 2020 Jan 08, 2020

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Hi Betaladrien,

 

It's hard to say. When you consider how much is going on to the computer, on the computer, within the computer every day that we used it, lots of things can go wrong without us doing anything specific. 

 

The thing that puzzles me are: if you consider the number of times we do discover these anomalies, how many other anomalies happen that we are unaware of until they bite us down below. ;>)

 

Have a good rest of the day!

 

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New Here ,
Feb 19, 2020 Feb 19, 2020

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I've had the same thing start just a few days ago. I fixed the setting in my preferences, and now I can double click and the file will open in Illustrator, but if I select the file and right click and choose to open the file in Illustrator I still get the can't open message... Any suggestions?

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Engaged ,
Jul 31, 2020 Jul 31, 2020

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It's an annoying bug that the Bridge developers didn't give Illustrator a default preference to open a file, but thankfully, the problem is so widespread, it was easy to Google for the culprit and the fix. 

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Participant ,
May 18, 2022 May 18, 2022

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The blog post link noted above no longer works.

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Participant ,
May 18, 2022 May 18, 2022

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Same thing happened again yesterday, May 17, 2022. -- This is a repetitive issue with Bridge updates. Obviously, it is either a bug with the code or a problem with the update process. Adobe needs to fix this permanently. As it is, one doesn't know from one day to the next if you will be unable to follow established workflows.

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Participant ,
May 18, 2022 May 18, 2022

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LATEST

I did follow the suggestions noted in the solution here and was able to resolve the issue, but is shouldn't be necessary to update existing preferences whenever the app updates. Second, in the File Type Association for .eps files and .ai files, Bridge preferences showed "Explorer setting," meaning whatever setting Microsoft Explorer shows for that type of file. I looked at my Explorer settings and I had already indicate the preference for .eps and .ai files to be opened by Adobe Illustrator. Apparently, the Bridge update wasn't / isn't allowing adequate communication with Explorer. I had to go back to Bridge preferences and indicate Adobe Illustrator 2022 to get Bridge to open either .eps or .ai files in Illustrator.

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