• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Bridge doesn't recognize PSD files on external drive

New Here ,
May 28, 2020 May 28, 2020

Copy link to clipboard

Copied

Anyone have this problem?  Bridge won't recognize PSD files on my external drives.  Have had both Adobe and Apple techs try to figure it out and no one can.  Any suggestions? They recommend I ask you all.  

TOPICS
Keywords , Metadata , Performance , Problem or error

Views

957

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 28, 2020 May 28, 2020

Copy link to clipboard

Copied

Let me guess: are you using Catalina for your Mac OS?

 

Let me know

 

1) what is your OS (and what release)

2) what version of Bridge (and what release)

3) what version of PS (and what release)

 

Waiting for info

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 28, 2020 May 28, 2020

Copy link to clipboard

Copied

Hi Gary

 
I’m actually on Mojave but did have the same problem on another computer with Catalina.
 
iMac 10.14.6 Late 2015
I’m using both Photoshop and Bridge CC
I think the problem started when I upgraded to Mojave awhile back from Sierra.  This has been going on for months now and have had both Mac and Adobe techs try and figure it out remotely with no luck.
Can’t think of anything else to try.  
 
Thanks!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 29, 2020 May 29, 2020

Copy link to clipboard

Copied

Can you view other file types?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 29, 2020 May 29, 2020

Copy link to clipboard

Copied

Yes, it will find .jpg but not .psd files.  I've attached a couple screen shots of what it does.  First is Bridge search, second is my external (Backup Plus).  The files and folders are there, it just doesn't recognize them.    Thanks for any help!

Screen Shot 2020-05-29 at 9.24.13 AM.png

Screen Shot 2020-05-29 at 9.24.24 AM.png

  

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 29, 2020 May 29, 2020

Copy link to clipboard

Copied

If you view that folder in Bridge what happens? NOT a search.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 29, 2020 May 29, 2020

Copy link to clipboard

Copied

If I view the folder manually in Bridge, it's there.  Just won't search for it.

 

 

 

Screen Shot 2020-05-29 at 1.13.46 PM.png

Screen Shot 2020-05-29 at 1.10.39 PM.png

I open up the folder manually in Bridge, it's there.  Just won't search for it. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 02, 2020 Jun 02, 2020

Copy link to clipboard

Copied

LATEST

Ok so Bridge does see the files. Try deleting the Bridge cache and let it rebuild. Tools->Cache

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines