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Bridge has encoutered a problem with the display driver,

New Here ,
Apr 11, 2019 Apr 11, 2019

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Bridge has encoutered a problem with the display driver, and has disabled GPU rendering which uses the graphics hardware. please restart Bridge for an optimal experience.

this information is coming every time if a start bridge , what can i or You do to get this normal

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Apr 11, 2019 Apr 11, 2019

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Hi janb51395312,

Sorry that you're getting an error message " Bridge has encountered a problem with the display driver". Could you please let us know the version of Bridge you're using?

Please update your graphics driver and troubleshoot your video adapter hardware.

For solutions, see the following article:

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Thanks,

Akash

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Participant ,
Apr 22, 2019 Apr 22, 2019

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@Akash Sharma:

Hmm, but what is the relation between Photoshop and this problem regarding to Bridge?

I have the same problem with Bridge CC, but no problems in Photoshop (CS6!) and my Nvidia Quadro K2200

Thanks!

carlos

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New Here ,
Apr 23, 2019 Apr 23, 2019

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Good morning still the same problem we have updated the the driver we are using adobe bridge , we have a contract with abode paid every month and we received the updates from you, we don’t have a outdated ones.

Panorama making out of bridge with raw information takes too long sometimes it stops working than we have to switch of the computer completely , we cannot get a normal stop.

Regards Jan Boer

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Community Expert ,
Apr 23, 2019 Apr 23, 2019

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That sound s a bit drastic, having to cold restart your computer.

Have you tried checking the status of Bridge to see if it's running?

Ctrl+Alt+Del for windows

Cmd+Opt+Esc for Mac

You can force quit the app this way without having to restart your computer.

hth

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Community Expert ,
Apr 23, 2019 Apr 23, 2019

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Hi,

Try opening Bridge directly, not through Ps.

You mention that you are running Bridge CC. Do you have the same problem with CS6 on your computer?

I'm suspecting an incompatibility issue with the newer versions of Bridge.

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Participant ,
Apr 23, 2019 Apr 23, 2019

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Once again this question regarding to the first answer with the link to Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues = Photoshop and not Bridge:

===

@Akash Sharma:

Hmm, but what is the relation between Photoshop and this problem regarding to Bridge?

===

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Apr 23, 2019 Apr 23, 2019

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Hi cmeira,

Sorry about the delay in my response. The GPU troubleshooting article related to Photoshop have some general troubleshooting steps related to GPU, that might be helpful here as well.

~Akash

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Participant ,
Apr 23, 2019 Apr 23, 2019

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Thanks!

But it's really strange. I can use Bridge CC by directly open it, but not via context menu "browse in Bridge" in Windows Explorer...

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Apr 24, 2019 Apr 24, 2019

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Are you getting a similar error message "Bridge has encountered a problem with the display driver" while launching Bridge directly?

~Akash

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Participant ,
Apr 24, 2019 Apr 24, 2019

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Launching directly no problems.

Launching via context menu of a folder with DNGs: it crashes and GPU accelerating is disabled:

2019-04-24_shot_001.png

2019-04-24_shot_002.png

Launching it directly again, after such a crash, the GPU acceleration is activated again.

I can repeat this game again and again...

With CS6 no such problems!

System: FUJITSU Workstation CELSIUS M740n, Nvidia Quadro K2200 with a certified driver from Fujitsu for Win10/64 (2 months older than the newest one from Nvidia, which I tested, too. Result? Negative, too...).

THANKS!

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Apr 25, 2019 Apr 25, 2019

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Could you please check if the app crashes in a new administrative user account? Create a new admin user account on your computer and see if the app still crashes: Adobe troubleshooting: Creating an admin account in Windows

~Akash

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Participant ,
Apr 25, 2019 Apr 25, 2019

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Tried it with a new admin account. But no chance. Same error message.

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Apr 25, 2019 Apr 25, 2019

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Thanks for the update cmeira, Could you please post the Help>>System info report from Bridge here so that we can check the app components and device driver details?

~Akash

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New Here ,
May 11, 2019 May 11, 2019

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Has Adobe found a solution to this issue. It appear that many are having this problem and most have updated drivers. I have a newer GPU and everything is up to date. The issue only occurs when trying to open Bridge from File Explorer. When opening it directly, Bridge does work with the GPU. 

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