Bridge lost all labels and edits

Report · Aug 17, 2023

My bridge has today lost all colour and star ratings wich means I have lost hours of work. New and old jobs are all ratings gone and know I just notice that even the edits on pictures I edit thia morning in camera raw are completly gone? What has happend??

Report · Aug 17, 2023

Related issue I came here to report:
Current version of Bridge (13.0.4.755) no longer reads the XML Sidecar.
Using on an M2 Macbook pro MacOS 13.4.1

Report · Aug 18, 2023

Hi @ericaobergs , @JASON27921009ie6h ,

Thanks for reporting the issue.

Could you please confirm if you are still facing any issue related to Camera Raw i.e. Previewing of RAW files, Viewing/Modifying Metadata?
To further investigate the issue (even if resolved), please help sharing the with below details with us( sharewithbr@adobe.com) :

1. OS Details
2. Do you workflows involve Photoshop?
1. If Yes, Please share your workflows that involve ACR.
3. Bridge logs you can find Bridge log file "BridgeLog.log" at:
- MAC - ~/Library/Application Support/Adobe/Bridge 2023
- WIN - %appdata%\Roaming\Adobe\Bridge 2023
4. CC Logs. More details here - https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
5. Please Also share logs for ACR. Steps mentioned in Article https://helpx.adobe.com/in/camera-raw/kb/acr-gpu-faq.html
1. Please follow Section 4 of heading - "GPU troubleshooting steps for Camera Raw and Lightroom"

It would be extremely help if you would be fine with screen-share session for further investigation of issue. If yes, we will reach out to you.

Thanks,
Bridge Team

Report · Aug 18, 2023

XML Sidecar seems to be working again! Thanks very much.