Bridge thumbnails for SamsungA52 MP4s

[nilaco]

In bridge it does not display the thumbnails of the .mp4 files produced with SamsungA52, while those produced with GoPro show them. I checked all the preferences as the online guide of Adobe says, but they do not display.

[jane-e]

@nilaco 

I've moved your post from Using the Community to the Adobe Bridge forum.

Which Adobe app are you using on your SamsungA52 to make the videos?

Jane

[nilaco]

Hi, the problem is not on the Samsung A52, but when I read files on the PC.

Nino

[jane-e]

@nilaco 

Which Adobe app are you using on your SamsungA52 to make the videos?

Jane

[Shashwat_Srivastava]

Hello @nilaco 
Could you share the following details about the issue:

• Bridge version
• System configuration

Please share the sample file/files on which you are observing the issue at sharewithbr@adobe.com and mention this thread.

Thanks,
Bridge Team

[nilaco]

Hello
Bridge Version 14.1.2.300
Windows 11 Home
Version 23H2
Install Date: ‎18/‎09/‎2024
OS Build 22631.4317
Windows Experience Feature Experience Pack 1000.22700.1041.0

thread : Bridge thumbnails for SamsungA52 MP4s

Thanks