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Bridge Version 13.0.4.755 no more miniatures for raw files

Community Beginner ,
Aug 13, 2023 Aug 13, 2023

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I updated Bridge and Camera Raw and now I can`t  see preview of raw files (nef, arw and raf). There is only a preview for jpgs.  See attached. That´s awul. Can you help ? Thx.

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Adobe Employee ,
Aug 14, 2023 Aug 14, 2023

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Hi @svenp2932396 ,


Thanks for your feedback.
Could you share the following details about the issue:

  • ACR version
  • System configuration

Please share the sample file/files on which you are observing the issue at sharewithbr@adobe.com


Thanks,
Bridge Team

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Adobe Employee ,
Aug 17, 2023 Aug 17, 2023

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@svenp2932396 

 

Thanks for your feedback.
Could you share the following details about the issue:

  • ACR version
  • System configuration

Please share the sample file/files on which you are observing the issue at sharewithbr@adobe.com


Thanks,
Bridge Team

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Adobe Employee ,
Aug 18, 2023 Aug 18, 2023

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Hi @svenp2932396 ,

Thanks for reporting the issue.

Could you please confirm if you are still facing any issue related to Camera Raw i.e. Previewing of RAW files, Viewing/Modifying Metadata?
To further investigate the issue (even if resolved), please help sharing the with below details with us( sharewithbr@adobe.com) :

 

1. OS Details
2. Do you workflows involve Photoshop?
1. If Yes, Please share your workflows that involve ACR.
3. Bridge logs you can find Bridge log file "BridgeLog.log" at:
- MAC - ~/Library/Application Support/Adobe/Bridge 2023
- WIN - %appdata%\Roaming\Adobe\Bridge 2023
4. CC Logs. More details here - https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 
5. Please Also share logs for ACR. Steps mentioned in Article https://helpx.adobe.com/in/camera-raw/kb/acr-gpu-faq.html 
1. Please follow Section 4 of heading - "GPU troubleshooting steps for Camera Raw and Lightroom"

 

It would be extremely help if you would be fine with screen-share session for further investigation of issue. If yes, we will reach out to you.

Thanks,
Bridge Team

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Community Beginner ,
Aug 18, 2023 Aug 18, 2023

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PS and ACR is the latest version per today. My workflow is bridge/ACR/PS.   My OS is Win11. I had to go back to Bridge 13.0.2 to achieve full functionality, so the system is running.  I have some work to do and can`t risk to update again in order to cause the issue for log file report at the moment. I will reach out for you if the next update will cause the same issue. For now, Version 13.0.2 is running. But thanks to you.

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Community Beginner ,
Aug 18, 2023 Aug 18, 2023

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I am having the same issue. All .ARW files are showing Lightroom logo thumbnails, not a preview thumbnail, and most of my .JPG files are showing the standard Mac JPEG logo, and DNG files are showing a DNG icon.....no previews. Your latest update really messed things up. I also did the latest update today, hoping it would fix this problem, but it hasn't.

I've purged my cache, and that hasn't helped either. Adding a screenshot so you can see what I'm talking about.

Also, I can not right click on the icon and have it open in photoshop. I get this error with JPEGs:

MusaProductions_0-1692384853373.png

it won't even give me an "open in Photoshop" option on ARW files when I right click...and i get this when i try to open it in Lightroom from Bridge:

MusaProductions_1-1692384992337.png

 

 

But I can download the file and it will upload fine (the files are on the cloud)

BUT, if I download the file, edit it, and save it back on the cloud, the thumbnail works fine.

 

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New Here ,
Aug 18, 2023 Aug 18, 2023

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I am having the same issue, I've heard multiple users talk about it and all of them say its since this new update. I recommend going back to the older version.

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Explorer ,
Aug 20, 2023 Aug 20, 2023

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svenp, Try initiating Camera Raw via Photoshop. After that relaunch Bridge and check you see the images

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Adobe Employee ,
Aug 21, 2023 Aug 21, 2023

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Hi   @Stefan31160363qx5z @Musa Productions,

Thanks for reporting the issue.

To further investigate the issue (even if resolved), please help by sharing the below details with us (sharewithbr@adobe.com) :

  1.  ACR logs by using the steps mentioned in Article https://helpx.adobe.com/in/camera-raw/kb/acr-gpu-faq.html . Please follow Section 4 of heading - "GPU troubleshooting steps for Camera Raw and Lightroom"
  2.  Operating System Details
  3. Do your workflows involve Photoshop? If Yes, Please share your workflows that involve ACR.
  4. Bridge logs you can find Bridge log file "BridgeLog.log" at :
    - MAC - ~/Library/Application Support/Adobe/Bridge 2023
    - WIN - %appdata%\Roaming\Adobe\Bridge 2023

4. CC Logs. More details here - https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 

 

It would be extremely helpful if you would be fine with a screen-share session for further investigation of the issue. If yes, we will reach out to you.

 

Thanks,
Bridge Team

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Community Beginner ,
Aug 22, 2023 Aug 22, 2023

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I'd like to do a screen share session. Your email was undeliverable for the logs....said the mailbox was full. 
My computer is less than a year old and I'm running the Apple M2 Max, and all the settings are in accordance with your guidelines. Still having the same issues.

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Adobe Employee ,
Aug 31, 2023 Aug 31, 2023

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Hello @svenp2932396  @Musa Productions  @Yuvan5ED0  @Stefan31160363qx5z 

 

This issue is fixed with the latest Adobe Camera Raw (ACR) 15.5.1 update.

We recommend you to update to ACR 15.5.1, 'Purge' your files in Bridge and confirm if the issue is resolved at your end.

 

Update: Go to the Creative Cloud desktop app, click on Update in the left sidebar of the Apps panel, and Check for updates. Then click Update for Camera Raw.

Screenshot 2023-08-31 at 5.10.23 PM.png

 

We appreciate your patience and support.

 

Regards,

Bridge team

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Community Beginner ,
Sep 06, 2023 Sep 06, 2023

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Aaaaaaaaannnnnnd, it's happening again. 🤦🏼‍:male_sign: C'mon, man!

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Community Beginner ,
Sep 08, 2023 Sep 08, 2023

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LATEST

Varun,  This is happening again. Any fixes in the works? This is getting a little tiresome.

MusaProductions_0-1694192365643.png

 

MusaProductions_1-1694193813525.png

 

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